General Manager
4 days ago
Reliance Jio is inviting applications from suitable candidates to join us as General Manager-Workforce management, Ghansoli Navi Mumbai
Requirements:
Education: Any postgraduate or any graduate
Experience: 12- 16 years
Key Responsibilities:
1. Workforce Planning
Manages the completion of staffing schedules, reviews the forecasting of work orders to plan the number and expertise of staff needed within agreed timeframes and in line with grade of service
Ensures the administration of working hours and extra hours as governed by the scheduling process and manages the co-ordination of employees based in the jio centers.
Advise on the co-ordination of scheduling of large volumes of employees throughout multiple sites and shifts.
Ensures the recording of absenteeism, leave, sickness, lateness, planned off schedule activities and overtime and uses predefined workforce scheduling rules to optimize the schedule and use of resources.
2. Workforce optimization
Reviews forecasted call volumes, average handling time and shrinkage to calculate the required headcount figures, ensuring the timely completion of Advisor schedules accordingly.
Enables the operation by assessing forecasting accuracy and developing and implementing processes to optimize this accuracy.
Ensures that headcount requirements are optimized to reduce costs whilst balancing operational delivery.
Analyses the schedules produced by the Workforce Schedulers/Administrators and makes recommendations for improvement, including impact on budget.
Ensures that the necessary processes are designed, improved and implemented to optimize forecasting and schedule accuracy.
Feedbacks timeously to the Senior Resource Analyst on any issues or information pertinent to the effective resource planning within their Region.
3. Team management
Coaches the team to ensure the quality of WFM delivery meets the required standard.
Manages their daily activities and ensures that they have the necessary tools to perform their jobs.
Communicates information in a timely, accurate and easy to understand manner to all team members and ensures the application of the necessary policies and procedures as and when necessary.
4. Reports
Develops and distributes all operational reports required by internal and external stakeholders and attends operational meetings with colleagues to agree workforce management standards and reporting processes, ensuring that these are implemented in the workplace.
Skill Sets
- Workforce Management
- Scheduling, Planning, Forecasting
- Managerial Experience
-
General Manager
2 months ago
Navi Mumbai, India Leisurely Stays & Experiences Full timeCompany OverviewLeisurely Stays & Experiences was curated in 2019 with the vision to provide the best to our customers, striking the right balance between luxuries and homely comforts. We aim to provide a private space for friends, families, and colleagues to bond and create memories that last forever. With viable options in the Maharashtra region, catering...
-
Cloud Database Architect
4 weeks ago
Mumbai, Maharashtra, India General Mills Full timeCompany OverviewGeneral Mills is a leading food company with iconic brands like Cheerios, Pillsbury, and Häagen-Dazs. We're committed to making food the world loves, and we're looking for talented professionals to join our team in Mumbai.SalaryThe estimated salary for this role is ₹1,500,000 - ₹2,500,000 per annum, depending on experience.Job...
-
Digital Transformation Manager
3 weeks ago
Mumbai, Maharashtra, India General Mills Full timeJob DescriptionThis is a challenging and rewarding role for an experienced Digital Transformation Manager to join General Mills in Mumbai. As a key member of the Digital and Technology team, you will play a critical role in driving business outcomes through digital transformation initiatives.We are seeking a highly skilled and experienced professional with a...
-
General Ledger Accounting Manager
2 weeks ago
Navi Mumbai, Maharashtra, India Peoplefy Full timeAbout the Role:"> Manage a team responsible for day-to-day accounts payable/accounts receivable activities, overseeing direct line management of assigned staff members for the zone. Ensure timely reconciliations of balance sheet items and general ledger close by implementing effective processes and procedures.About the Position:">7+ years of experience in...
-
General Manager
2 months ago
navi mumbai, India Schneider Electric Full timeAbout Lauritz Knudsen Electrical and AutomationLauritz Knudsen Electrical and Automation (A unit of Schneider Electric India Pvt. Ltd.) is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and...
-
Navi Mumbai, India Universal Sompo General Insurance Co. Ltd. Full timeResponsibilities-Sound understanding and hands-on experience of security solutions such as Web Application Firewall, Database Access Monitoring, Network/Host/Email APT, Privilege Identity Access Management, Mobile Device & Application Management, Encryption, 2 Factor Authentication, Network Access Control, and Data leakage prevention solution.Handle the...
-
Navi Mumbai, India Universal Sompo General Insurance Co. Ltd. Full timeResponsibilities -Sound understanding and hands-on experience of security solutions such as Web Application Firewall, Database Access Monitoring, Network/Host/Email APT, Privilege Identity Access Management, Mobile Device & Application Management, Encryption, 2 Factor Authentication, Network Access Control, and Data leakage prevention solution.Handle the...
-
navi mumbai, India Universal Sompo General Insurance Co. Ltd. Full timeResponsibilities -Sound understanding and hands-on experience of security solutions such as Web Application Firewall, Database Access Monitoring, Network/Host/Email APT, Privilege Identity Access Management, Mobile Device & Application Management, Encryption, 2 Factor Authentication, Network Access Control, and Data leakage prevention solution.Handle the...
-
General Sales Manager
4 weeks ago
navi mumbai, India Holistic Full timeJOB DESCRIPTION OF GENERAL MANAGER (SALES) Location: Navi Mumbai, India (In-office position) At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every...
-
General sales manager
4 weeks ago
Navi Mumbai, India Holistic Full timeJOB DESCRIPTION OF GENERAL MANAGER (SALES) Location: Navi Mumbai, India (In-office position) At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every step. ...
-
General Sales Manager
4 weeks ago
Navi Mumbai, India Holistic Full timeJOB DESCRIPTION OF GENERAL MANAGER (SALES)Location: Navi Mumbai, India (In-office position)At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every...
-
General Sales Manager
4 weeks ago
navi mumbai, India Holistic Full timeJOB DESCRIPTION OF GENERAL MANAGER (SALES)Location: Navi Mumbai, India (In-office position)At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every...
-
navi mumbai, India Universal Sompo General Insurance Co. Ltd. Full timeResponsibilities - Sound understanding and hands-on experience of security solutions such as Web Application Firewall, Database Access Monitoring, Network/Host/Email APT, Privilege Identity Access Management, Mobile Device & Application Management, Encryption, 2 Factor Authentication, Network Access Control, and Data leakage prevention solution. Handle the...
-
navi mumbai, India Universal Sompo General Insurance Co. Ltd. Full timeResponsibilities -Sound understanding and hands-on experience of security solutions such as Web Application Firewall, Database Access Monitoring, Network/Host/Email APT, Privilege Identity Access Management, Mobile Device & Application Management, Encryption, 2 Factor Authentication, Network Access Control, and Data leakage prevention solution.Handle the...
-
General Sales Manager
4 weeks ago
Navi Mumbai, India Holistic Full timeJOB DESCRIPTION OF GENERAL MANAGER (SALES)Location: Navi Mumbai, India (In-office position)At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every...
-
General Sales Manager
4 weeks ago
Navi Mumbai, India Holistic Full timeJOB DESCRIPTION OF GENERAL MANAGER (SALES)Location: Navi Mumbai, India (In-office position)At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every...
-
Mumbai, Maharashtra, India TLI Tradelink INDIA General Trading LLP Full timeJob Description:We are seeking a highly skilled Financial Manager to join our team at TLI Tradelink INDIA General Trading LLP. As a key member of our finance department, you will be responsible for managing our financial transactions, preparing financial reports, and ensuring compliance with tax laws and regulations.About the Role:Manage financial...
-
General Manager
2 months ago
Navi Mumbai, India Mintskill HR Solutions LLP Full timeJobSummaryTheGeneral Manager is responsible for profit and loss of the businessunit. The job requires acquiring and managing clients for logisticsand supply chain operations for the company s clients. Thisincludes coordinating the transportation distribution and storageof perishable goods as well as optimizing supply chain processes toensure timely delivery...
-
Lead Generation
2 months ago
Navi Mumbai, India Imigious Technologies Full timeCompany OverviewImigious Technologies is an IT company leading the way in cutting-edge technologies, providing creative and innovative IT services since 2020. Trusted training provider empowering IT aspirants with industry-relevant skills. Headquartered in Navi Mumbai, Maharashtra, India, belonging to IT Services and IT Consulting sector.Job Overview ;Lead...
-
Technical Cyber Security Risk Manager
4 weeks ago
Mumbai, Maharashtra, India General Mills Full timeAbout the RoleGeneral Mills is a leading food company that values innovation and excellence. We are seeking an experienced Technical Cyber Security Risk Manager to join our Digital and Technology team in Mumbai, India.Job DescriptionThe successful candidate will report to the D&T Manager – Cyber Security, Enterprise Vulnerability Management and be...