Technical Analyst

3 weeks ago

New Delhi, India SGX FX Full time

Key Responsibilities:- Lead the end-to-end technical onboarding process for new clients, ensuring smooth product setup and integration. - Collaborate with clients to understand their business and technical requirements and design customized implementation solutions. - Deploy, configure, and test software components across client environments. - Provide ongoing technical support and troubleshooting during and after onboarding. - Build scripts and automation tools to simplify deployment and monitoring processes. - Manage client accounts from a technical standpoint, ensuring stability and performance of integrated systems. - Liaise with internal teams (Development, QA, IT, Product) to ensure client feedback and implementation insights are incorporated into product improvements. - Proactively identify opportunities for process enhancements or product innovations.Required Skills and Qualifications:- Bachelor’s degree in Computer Science, Information Technology, or related field. - 3–6 years of experience in software implementation, onboarding, or technical client support. - Strong knowledge of Unix/Linux, Shell/Perl/Python scripting - Excellent problem-solving skills and ability to troubleshoot complex technical issues. - Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders. - Highly organized with attention to detail and the ability to manage multiple client implementations simultaneously. - Self-driven, collaborative, and eager to learn new technologies. - Preferred: Experience in the banking, financial services, or capital markets domain and familiarity with FIX protocol.About the Team:The Client Services Team partners with global financial clients — including banks, asset managers, and hedge funds — to deliver seamless onboarding and ongoing technical support. We work closely with internal teams across Development, QA, IT, and Sales, providing deep technical insights and contributing to product evolution.This role offers a unique opportunity to build domain expertise in foreign exchange (FX) markets and gain end-to-end exposure to financial systems used across front, middle, and back-office operations.

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