Digital Transformation Manager

4 weeks ago

Gurugram, India Genpact Full time

Inviting applications for the role of Manager - Lean Digital Transformation



Responsibilities

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

  • The role provides an opportunity to lead initiatives providing exposure to senior stakeholders – internal and external
  • Create and lead Transformation roadmaps in synchronization with client priorities to drive value for the client
  • Program manager and be accountable of the entire delivery of the Transformation Roadmap:
  • Work with cross-functional teams; multiple geographies to run a common agenda for transformation & continuous improvement
  • Ensure delivery of Digital intervention by following the milestone of SDLC and being compliant to cost and timeline commitments
  • Continuously challenge the status-quo and come up with point-of-views that drive significant value for clients
  • Lead a culture of Innovation and help in modernizing operations
  • Lead and implement Business Process Management System for Transitions
  • Drive Effectively LDT DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up
  • Coaching and Mentoring of Black Belts and Business Analysts
  • Effectively apply LEAN, Six Sigma tools/functional knowledge to improve process capability and eliminate defects by executing projects himself/herself & driving BB certification
  • Lead & mentor Green Belts and use of Six Sigma tools and techniques to achieve results across multiple clients
  • Develop, optimize and manage analytics models (calculators, P&L models, price models, etc.) for the business objectives of the functions
  • Deploy best-in- class analytics practices, models, and research methods to analyze opportunity to improve profitability and reduce margin leakage, including but not limited to:
  • Customer and product portfolio segmentation
  • Price leakage and elasticity
  • Price/volume forecasting
  • Cross- sell recommendation

Qualifications we seek in you

Minimum qualifications

• Certified GB

• Proven track of delivering high impact F&A Transformation projects

• Prior Project management or Transformation experience and experience in Automation / Process excellence.

• Should be a certified Green Belt (exposure to Green belt project / transformation / consulting projects)

•Demonstrated affinity for developing and overseeing strategic solution execution

•Must demonstrate managerial diplomacy in resolving issues to/from/within the business and technology.

•Must have superb ability to articulate strategy in manner consistent with audience, level and stake in the game

•Keen ability to quickly understand organizational dynamics and geographic cultures. Must have the ability to conform to the culture/dynamic while maintaining the message

•Strong interpersonal ability and relationship building skills

•Ability to exercise peer leadership and influence the business in matrix fashion

•Strong business planning, analytical, and conceptual skills

•Ability to communicate technically complex IT concepts to business stakeholders.

•Demonstrated high competency in leading multiple large projects

•Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems

•Excellent interpersonal, including strong verbal and written communication skills necessary to work effectively with all levels of the organization as well as geographically disbursed teams.

•Ability to work independently as well as in team environment, providing structure in ambiguous situations.

•Highly motivated self-starter, driven for results, effective at prioritizing and managing complex initiatives concurrently.

•High level of responsibility and ownership from inception through implementation.

•Expert MS Office skills to include Visio, SharePoint, PowerPoint, Excel and Word and comfort using these tools to build processes flow charts, presentation and statuses.

•Technical, process improvement based project management or business analysis experience


Preferred qualifications

• Certified Project Manager

• Certified in RPA/Digital

• Fantastic interpersonal skills – communicating value/adapting communication to front line managers through CFO

• Client facing consulting experience


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, , and YouTube.

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