Digital Transformation Supervisor

3 months ago

Gurugram Haryana, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor's Degree
**Travel Percentage**:
0%
**About the Team**

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

**What You Will Be Doing**
- Manage, coach and lead a high performing global team of Business Intelligence Data Analysts
- Work with software development/DBA teams to enable the appropriate capture and storage of key data points
- Appropriate and timely engagement with the respective Client Service Manager regarding any aspect of service management reporting
- Deliver consulting services in Digital transformation, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices using various FIS/3rd Party solutions
- The production and distribution of the required service management reports at the required frequency for each respective client covered under the agreement
- Collating content for inclusion in the service management report when made available to the Reporting Team if the source is other than ServiceNow
- Analyse new and existing customers KPI performance and develop Back office/ Contact centre improvement plans
- Responsible for successful delivery of contact centre improvement recommendations resulting in highly satisfied, referenceable clients
- Develop presentations and present consulting recommendations to Senior Executive Sponsors and Executive Level leadership

**What you bring**:

- Minimum 10-12 years of Total experience in back office, including leadership & management of business operations or Business Intelligence/Digital Transformation projects
- Worked as Consultant level with minimum 4+ yrs. experience into Business Intelligence/Analytics Implementation/Digital Transformation

**Preferred Experience**
- Good to have experience with contact centre Workforce Management, Intelligent Routing, IVR and ACD logic flow, Digital (OCR) routing
- Operational excellence and client services experience in Back office/Contact centre industry specifically in Digital Transformation
- Experience in handling different kinds of Contact Centre process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
- Experience in working on leading service desk platforms like ServiceNow, Jira, Planview etc.
- Multi - Domain experience with contact centre Performance Management, Back Office Management, Process Automation (Robotics) etc.
- Business Intelligence skills with experience in working on integrated contact centre environment consisting of technology for Delivery & Service Management, Reporting & Analytics and Quality
- Flexible to work in shift 24/7/365 availability, including willingness to work on weekends, and outside of the “standard” workday.
- Minimum of 4 years of internal or external BI/Analytics consulting experience in Back office/contact centre environment
- Use of automation, analytics & other digital interventions to drive digitalization of call centre / BPO operations

**Primary Skill**
- Bachelor’s degree in a quantitative field or equivalent experience
- 5+ years of relevant work experience in business intelligence, analytics statistics, data engineering, data science or related field
- Advanced proficiency in SQL, ETL management, data modelling, DAX, power query and working with Big Data
- Experience with data visualization using Power BI/Tableau/Domo
- Experience with statistical modelling and analysing large data sets
- Experience in managing and prioritizing a project backlog
- Experience in hiring, retaining, coaching and managing a high-functioning team including both technical and business functions
- Strong critical thinking skills and attention to detail
- Strong organizational and multitasking skills with ability to balance competing priorities
- Excellent written and oral communication skills including an ability to communicate with all cross functional teams (technical and business)
- Ability to identify process re-engineering requirements against end-to-end service provisioning.
- Deployment and implementation of digital transformation tools and technologies

**What we offer you**
- A competitive salary with attractive benefits including private medical and dental coverage insurance
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern work environment and a dedicated and motivated team
- A broad range of professional education and personal development opportunities
- A work environment built on collaboration and respect

**Privacy Statement**

FIS is

  • Digital Transformation Supervisor

    7 months ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's Degree **Travel Percentage**: 5 - 10% Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving scheduling, resources, or technical issues. Gather, analyze, prepare and summarizes...

  • WNS - Consultant - Digital Transformation

    2 weeks ago

    Gurugram, India WNS GLOBAL SERVICES PRIVATE LIMITED Full time

    Company Description: WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Interior Site Supervisor

    4 months ago

    Gurugram, Haryana, India HOC Design Arch pvt ltd Full time

    **Job Description / Responsibilities**: **Position Overview**: We are seeking a talented individual who can take on the role of a Interior Site Supervisor. In this position, you will be responsible for overseeing construction projects, ensuring they are executed according to design plans, and producing accurate drawings and schematics. You will play a...

  • Site Supervisor

    4 months ago

    Gurugram, Haryana, India Lifespaces Interior Full time

    Lifespaces Interior is #hiring talented individuals to join our dynamic team. If you have a passion for design and a keen eye for detail, we want to hear from you! **Check out current job openings**: - Site Supervisor (Urgent Hiring) - 2D Draftsman (Urgent Hiring) - Interior Designer - 3D Designer - Civil Engineer Be sure to include your relevant...

  • Digital Transformation Manager

    5 months ago

    Gurugram, India Genpact Full time

    Inviting applications for the role of Manager - Lean Digital TransformationResponsibilitiesIdentifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadershipThe role provides an opportunity to lead initiatives providing exposure to senior stakeholders – internal and...

  • Digital Transformation Manager

    5 months ago

    Gurugram, India Genpact Full time

    Inviting applications for the role of Manager - Lean Digital TransformationResponsibilitiesIdentifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadershipThe role provides an opportunity to lead initiatives providing exposure to senior stakeholders – internal and...

  • Digital Transformation Manager

    5 months ago

    Gurugram, India Genpact Full time

    Inviting applications for the role of Manager - Lean Digital Transformation Responsibilities Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership The role provides an opportunity to lead initiatives providing exposure to senior stakeholders – internal and...

  • Digital Transformation Manager

    4 months ago

    gurugram, India Genpact Full time

    Inviting applications for the role of Manager - Lean Digital TransformationResponsibilitiesIdentifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadershipThe role provides an opportunity to lead initiatives providing exposure to senior stakeholders – internal and...

  • Digital Transformation Manager

    4 months ago

    gurugram, India Genpact Full time

    Inviting applications for the role of Manager - Lean Digital TransformationResponsibilitiesIdentifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadershipThe role provides an opportunity to lead initiatives providing exposure to senior stakeholders – internal and...

  • Bpo Supervisor

    7 months ago

    Gurugram, Haryana, India NTT DATA Full time

    NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and...

  • Service Desk Supervisor

    7 months ago

    Gurugram, Haryana, India AHEAD Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Service Desk Supervisor

    7 months ago

    Gurugram, Haryana, India Ahead.com Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Service Desk Supervisor

    7 months ago

    Gurugram, Haryana, India AHEAD Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Supervisor, Digital Marketing

    4 months ago

    Gurugram, Haryana, India Bausch + Lomb Full time

    **Bausch + Lomb (NYSE/TSX**: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully...

  • Transformation consultant

    2 months ago

    Gurugram, India Genpact Full time

    With a startup spirit and 115K+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for? Inviting...

  • Transformation consultant

    2 months ago

    gurugram, India Genpact Full time

    With a startup spirit and 115K+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for? Inviting...

  • Transformation consultant

    2 months ago

    Gurugram, India Genpact Full time

    With a startup spirit and 115K+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for? Inviting...

  • Transformation consultant

    2 months ago

    Gurugram, India Genpact Full time

    With a startup spirit and 115K+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for? Inviting...

  • Ui/ux Designer

    2 months ago

    Gurugram, Haryana, India Copper Digital Full time

    **Job Category**:Designer**Job Type**:Full Time**Job Location**:Gurugram**Experience**:4-6 YearsAbout Copper Digital: - Copper Digital is a leading provider of Digital Transformation solutions for small and medium businesses and is often called the ‘Problem Solvers of the Industry’! We help organizations leverage the power of technology to streamline...

  • Digital Engineering

    2 months ago

    Gurugram, India Capgemini Invent Full time

    This position is open for PAN INDIA Location. Must have:1. Business consulting2. Engineering Transformation on either of the below areas :- process/project transformation- PLM software transformation- manufacturing transformation- servitization/service transformations3. Robust Product development and R&D experience4. Design for X (Value, Six Sigma, Cost)5....