UX Researcher

6 days ago

Pune, India Worksconsultancy Full time

Job Responsibilities :- Lead user research initiatives to understand customer needs, behaviors, and pain points across Co's digital ecosystem (apps, websites, self-service platforms).- Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.- Translate research findings into personas, journey maps, and experience frameworks that guide product design decisions.- Collaborate with UX/UI designers, product managers, and engineering teams to embed user insights into product roadmaps.- Evaluate existing digital journeys (onboarding, loan applications, payments, customer support flows) and recommend usability and conversion improvements.- Apply mixed-methods research (qualitative + quantitative) and partner with analytics teams to validate findings.- Communicate insights through compelling reports, presentations, and storytelling to influence stakeholders at all levels.- Contribute to establishing research best practices, processes, and repositories across the design Candidate :- Bachelors/Masters degree in HCI, Cognitive Psychology, Design, Behavioral Science, or related field.- 3-5 years of experience as a UX Researcher or in a similar role within digital-first or product-driven organizations.- Strong expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and A/B testing.- Experience with tools like Dovetail, Maze, Lookback, Optimal Workshop, UserTesting, Google Analytics, Mixpanel, or Amplitude.- Ability to synthesize complex data into clear, actionable insights.- Excellent communication and stakeholder management skills; ability to influence product decisions with evidence.- Must have 3+ YOE hands-on UX Research / User Research for B2C Products- Should have hands-on experience in User Research, Persona's, User Stories, Work-Flows, and Usability Testing- Must have worked on both qualitative and quantitative research methodologies- Portfolio showcasing UX Research works for Good B2C Apps / Website / Product Companies (ref:hirist.tech)

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