Team Lead
12 hours ago
responsibilities:- Assist Tax Preparers in resolving client inquiries and escalating technical issues to the appropriate teams.- Assist the team in preparing business tax returns (5472, 1065, 1120)- Provide coaching and feedback to team members to foster professional growth and improve performance.- Ensure that the team adheres to all service level agreements (SLAs) and client expectations.- Oversee the daily management of client-facing tax-related inquiries, ensuring that all tickets are cleared (Inbox Zero) by the end of each day.- Identify and flag recurring client pain points or systemic issues to the Team Manager for further investigation and resolution.- Track and report on team performance, including SLA adherence, client satisfaction scores, and daily ticket volume.- Act as an escalation point for any sensitive or difficult client interactions that require additional and Experience in managing or leading a tax team, preferably in preparing business returns (5472, 1065, 1120).- 5+ years of experience working on tax filing preparation for businesses.- 3+ years of experience working as a Team Lead or Manager.- Ability to manage multiple tasks and priorities efficiently, ensuring that client inquiries are responded to within SLAs.- Proficiency with ticketing systems such as HubSpot.- Strong reporting skills, including experience with tracking team performance and client metrics.- Ability to work in a U.S. timezone overlap (at least 46 hours/day).- Ability to manage difficult client interactions with professionalism and empathy.- Strong written and verbal communication skills, with the ability to communicate complex information clearly and empathetically (ref:iimjobs.com)
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Team Lead
4 weeks ago
New Delhi, India Voitekk Softsol Pvt Ltd Full timeCompany DescriptionVoitekk Softsol Pvt. Ltd. is a well-established business solutions company providing IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM/BPO). Since its inception in 2008, Voitekk Softsol has combined leading-edge...
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Team Lead
4 weeks ago
New Delhi, India Voitekk Softsol Pvt Ltd Full timeCompany Description Voitekk Softsol Pvt. Ltd. is a well-established business solutions company providing IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM/BPO). Since its inception in 2008, Voitekk Softsol has combined...
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Team Lead
1 week ago
New Delhi, India Valkyrie People Consulting Full timePosition: Team Lead – Remote RecruiterLocation: Remote (Work from Home)Company: Valkyrie People ConsultingEmployment Type: Full-timeAbout Us:Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process outsourcing, and...
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Team Lead
4 days ago
New Delhi, India Azent Overseas Education Full timeTeam Lead Counselling- UKWe are looking to hire a Team Leader who has some team leading experience too. This role would entail you to lead a team of 6-8 members.JD is below:- Responsible for imparting end to end training to the counsellors on existing & new product initiatives & ensure accurate information is provided to the students. - Must have in-depth...
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Team Lead
3 days ago
New Delhi, India Tata Consultancy Services Full timeTata Consultancy Services is Hiring at @Pune location for a Team Lead RoleNote: Candidates with relevant experience in Team Leading for UK Insurance domain working in any process (L&P, Property & Casualty Insurance, etc)Please go through Norms and Eligibility criteria.Job Role:Associate & Team Lead Process : UK Insurance (L&P, Property & Casualty Insurance,...
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Team Lead
1 week ago
New Delhi, India Zensar Technologies Full timeZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECTDear Aspirant, Greetings from Zensar!!We are a technology consulting and services company with over 11,500 associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing,...
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Team Lead
3 days ago
New Delhi, India Zensar Technologies Full timeZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECTDear Aspirant, Greetings from Zensar!! We are a technology consulting and services company with over 11,500 associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing,...
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Team Lead
12 hours ago
New Delhi, India Tata Consultancy Services Full timeTata Consultancy Services is Hiring at @Pune location for a Team Lead RoleNote: Candidates with relevant experience in Team Leading for UK Insurance domain working in any process (L&P, Property & Casualty Insurance, etc)Please go through Norms and Eligibility criteria.Job Role: Associate & Team LeadProcess: UK Insurance (L&P, Property & Casualty Insurance,...
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Team Lead
2 weeks ago
New Delhi, India slice Full timeAbout the TeamOur V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We’re a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you’re passionate about leading teams, staying on top of regulatory...
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Team Lead
2 weeks ago
New Delhi, India slice Full timeAbout the TeamOur V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We're a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you're passionate about leading teams, staying on top of regulatory...
