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Technical Lead Analyst

3 months ago

Hyderabad, India People Connect Solutions Full time

Job Description :


Fintech Hyderabad is hiring an Technology Operations Center - Lead Analyst. The Lead Analyst is to serve as a member of the Technology Operations Center that enables IT to identify and track anomalies, report, scheduled job runs and Responsibilities :


- Good written and oral communications, phone etiquette, and customer service skills.


- Core responsibility is to Lead, Monitor and report IT Applications, System issues to Application team and Business proactively.


- Good working knowledge of Mainframe Operations, IT Infrastructure, IT Application Monitoring tools, track anomalies to relevant stakeholders.


- Good Understanding of Technical concepts and has working knowledge of troubleshooting and analysis of network, applications, systems, and device issues.


- Should work as a team player, shows initiative, and has a strong desire to share knowledge with others.


- Maintains high quality of work; able to multitask in a fast-paced environment.


- Good understanding of ITIL processes including Incident, Problem, Change, Knowledge and Event Management.


- Suggest or implement improvements to team processes and procedures.


- Open to work in different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment.


- Shifts may fluctuate to meet business and staffing & Skills :


- Good understanding of the Mainframe Operations, Java, Elastic search and Kibana : Application health, system availability, latency, performance, and end-to-end monitoring.


- Previous experience monitoring and troubleshooting critical systems.


Working knowledge of any 5 of this software :


- Mainframe, Dynatrace, Tivoli, SiteScope, FireEye, McAfee EPO, Meraki, SCOM, NNM, SPLUNK, ServiceNow, and OMi event manager.

(ref:hirist.tech)