Zykrr - Program Manager

Program Manager ZYKRR:

Zykrr is a leading company in customer feedback and analytics, dedicated to enhancing customer experiences through innovative solutions. At Zykrr, we are committed to fostering an environment where our team can thrive. Zykrr offers a comprehensive benefits package, emphasizing the well-being and satisfaction of our employees. Zykrr's positive and inclusive culture empowers our employees to excel daily. We celebrate individuality and provide flexibility to support a healthy work-life balance. Find us - is looking for a Program Manager with a minimum of 4 years of experience to lead and oversee key projects. The ideal candidate will have an MBA or a technical bachelor's degree. You will be responsible for managing multiple projects, ensuring they are delivered on time, within budget, and aligned with the company's strategic goals. Key duties include resource allocation, stakeholder communication, and driving process improvements. This role offers the opportunity to lead in a fast-paced, collaborative, and innovative environment.

Key Responsibilities:

1. Gather requirements, document functional specifications, identify stakeholders and process partners, identify defects and gaps, contribute cross-functional solutions, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks and make tradeoffs.

2. Conduct customer research, identify gaps in product/experience offering, and design solutions that address unmet customer needs

3. Drive product awareness and adoption: Identify opportunities and support program improvements.

4. Knowledge of customer experience, NPS, CSAT, CES and Market Research is preferred

Required Skills & Qualifications:

1.Minimum 4 years of experience in program or project management, preferably within a tech startup or technology-driven environment.

2.MBA graduate or Bachelor's in a technical field (Engineering, Computer Science, etc.).

3. Strong understanding of project management methodologies (Agile, Scrum, etc.).

4. Excellent communication, leadership, and organizational skills.

5. Ability to manage multiple projects simultaneously and deliver high-quality results.

6. Proficient in project management tools (e.g., JIRA, Asana, Trello).

7. Problem-solving mindset with a strong focus on customer Deliver progress of multiple projects providing regular updates to senior leadership.

2.Monitor and report risks with actionable insights; anticipate and resolve roadblocks.

3. Provide strategic recommendations to leadership to proactively address systemic issues.

Results & Accountability:

1. Challenge assumptions of why a process or service failed; ask the tough questions to get to the root of the problem.

2. Commitment towards goals and outcomes and to ensure completion within established timeframes.

3. Clears blockers, escalates appropriately

Collaboration And Team Management:

1.Manage partner relations, performance and customer experience, set objectives and success criteria, and drive towards operational excellence.

2. Partners with global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects

3. Collaborate to refine and improve the workflow between teams, ensuring timelines are met on all sides. In this role you will work closely with Ops, Product, Tech, Business team to enhance overall customer experience.