Relationship Manager

1 day ago

New Delhi, India Petpooja Full time

The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our clients.Responsibilities● Actively sell the Petpooja Restaurant Billing Platform and associated Value-Added Services(VAS).● Generate leads through cold calling, field visits, and market references; proactively approachrestaurants to onboard them onto Petpooja.● Build and nurture strong relationships with restaurant owners by understanding theirbusiness needs and offering tailored solutions.● Sign up restaurants by closing contracts and responding to inquiries from both new andexisting clients.● Organise and participate in promotional events and local marketing activities to boost brandvisibility and drive referrals.● Take ownership of operational and administrative aspects of sales, including reporting,process optimisation, and system improvements.● Regularly update management with performance insights and recommendations forenhancing business relationships and improving service delivery.● Meet and exceed sales targets (product and VAS), demos, and visit goals through strategicdaily planning and execution.● Establish a strong reference market by maintaining long-term relationships with onboardedclients.● Resolve client issues effectively using the escalation matrix and ensure high levels ofcustomer satisfaction.● During field visits, you will be the first point of contact for potential clients, and you willrepresent Petpooja professionally at all times.● Be the face of Petpooja in the market, upholding and promoting the company's values andmission.Additional Qualification and Skills:● Bachelor's degree is preferable.● Professional experience of 1-3 years in Sales.● Problem-solving attitude● Customer-oriented mindset● Knowledge of customer relationship management (CRM) practices● Influencing Skills● Presentability is required● Fluent in communication

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