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Recovery Agent

4 weeks ago

Bengaluru, India Headup hr solution pvt ltd Full time

Company Overview

Headsup HR Solutions Pvt Ltd is a dynamic startup based in Bengaluru, specializing in recruitment and manpower services. We are dedicated to bridging the gap between employers and job seekers by providing innovative recruitment solutions. Our team of 11-50 employees leverages industry expertise to meet the diverse staffing needs of our clients. Visit us at our website for more information.


Job Overview

We are seeking a motivated Recovery Agent to join our team in Bengaluru. This is a full-time, entry-level position ideally suited for freshers with 0 to 1 year of experience. The role focuses on managing and recovering outstanding debts while maintaining positive client relationships. Excellent communication and negotiation skills are essential for success in this role.


Qualifications and Skills

  • Strong communication skills to effectively correspond with clients and negotiate settlements (Mandatory skill).
  • Proficiency in negotiation to persuade debtors to fulfill their obligations and reach favorable terms (Mandatory skill).
  • Experience with debt collection software to streamline and organize collections (Mandatory skill).
  • An understanding of legal compliance to ensure all collections comply with applicable laws and regulations.
  • Time management skills to prioritize tasks and manage multiple accounts efficiently.
  • The ability to demonstrate empathy in dealing with clients facing financial difficulties, reinforcing positive engagements.
  • Competency in financial analysis to assess debtor situations and propose feasible payment plans.
  • Skills in conflict resolution to manage disputes professionally and amicably.
  • Hindi and English in fluent


Roles and Responsibilities

  • Engage with clients to collect outstanding debts while ensuring a positive client relationship.
  • Implement and follow systematic collection strategies to achieve monthly targets.
  • Utilize negotiation skills to resolve payment issues and establish repayment terms.
  • Monitor debtor accounts, update records, and report on the progress of recovery efforts.
  • Ensure compliance with all relevant legal and company policies during recovery operations.
  • Work cooperatively with other departments to address and rectify client concerns promptly.
  • Develop and maintain thorough documentation of all interaction and processes with debtors.
  • Continuously improve collection processes through feedback and analysis of previous recovery activities.