Sphere Global Solutions
2 weeks ago
Location : Mohali Sector 74.Key Responsibilities :IT Asset Management :- Maintain an up-to-date inventory of all IT assets (laptops, desktops, monitors, mobile phones, peripherals, etc.)- Tag, track, and record allocation and decommissioning of IT assets.- Ensure timely procurement, configuration, and disposal of IT equipment.- Conduct regular audits and asset lifecycle reviews.Office 365 Administration :- Manage and support Office 365 tenant including Exchange, SharePoint, OneDrive, Teams, and Microsoft Intune.- Create and manage user accounts, distribution groups, and shared mailboxes.- Enforce security policies and handle data loss prevention (DLP) configurations.- Monitor licence usage and recommend cost-optimisation where possible.End-User Support :- Provide first and second-line IT support to all office staff (hardware/software issues).- Troubleshoot Windows-based systems, printer issues, network connectivity problems, and common business application faults.- Support employee onboarding and offboarding (device setup, access provisioning, account closure).- Train users on basic tech hygiene and IT security best practices.Networking & Infrastructure :- Manage LAN/WiFi connectivity and escalate to providers when necessary.- Oversee switches, routers, and wireless access points in conjunction with external network support partners if needed.- Monitor uptime and performance of the office internet and troubleshoot outages.- Ensure patching and antivirus systems are current and monitored.Compliance & Security :- Enforce endpoint security standards including antivirus, firewall, and device encryption.- Maintain software licensing compliance and ensure all installations are authorised.- Support internal IT security audits and recommend improvements.- Ensure backups (local/cloud) are running and recoverable.Required Skills & Experience :- Minimum 5-10 years of hands-on experience in IT support or infrastructure management.- Strong experience with Microsoft Office 365 administration (Exchange, Teams, SharePoint).- Solid knowledge of Windows OS and desktop/laptop Familiarity with Active Directory, DNS, DHCP, and IP networking.- Experience with remote support tools (e.g AnyDesk, TeamViewer, Microsoft Remote Desktop).- Ability to manage IT assets and document procedures effectively.- Excellent communication and stakeholder management skills.- Experience with small office network setups preferred.Desirable Skills :- Knowledge of Microsoft Intune, Azure AD, or Endpoint Manager.- Understanding of basic scripting or automation tools (PowerShell).- Experience supporting hybrid work environments (VPN, remote desktop).- ITIL certification is a plus.Personal Attributes :- Proactive, self-motivated and able to work independently.- Detail-oriented with strong organisational skills.- Able to explain technical concepts in simple, user-friendly terms.- Calm under pressure and responsive to urgent issues.- A team player willing to roll up their sleeves and get things done. (ref:hirist.tech)
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Avaso Technology Solutions
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