Senior Vice President, Team Head, Infrastructure, Technology and Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose:

The Head of IT Infrastructure is a strategic leadership role responsible for overseeing the design, implementation, and management of the bank's IT infrastructure, including data centers, cloud services, network systems, branch IT infrastructure, and Information Security Risk Management. The role ensures high availability, scalability, security, and efficiency of IT systems across 500+ branches in India while aligning with global IT standards and regulatory requirements.

Key Responsibilities:

1. IT Infrastructure Strategy & Leadership

- Define and execute the IT infrastructure roadmap in alignment with business objectives and digital transformation initiatives.

- Lead a large team of IT professionals across infrastructure, security, and operations.

- Ensure cost-effective, scalable, and high-performance IT infrastructure solutions.

2. Data Center & Cloud Management

- Oversee the design, implementation, and management of on-premise data centers, hybrid cloud, and multi-cloud strategies.

- Ensure 24/7 availability, disaster recovery, and business continuity planning.

- Optimize data center operations for efficiency, security, and compliance (RBI, SEBI, ISO 27001, etc.).

- To oversee multiple projects and manage Pivot Cloud, comprising over 1200 servers and a team of 100 members, including contractors and direct employees

3. Branch IT Infrastructure

- Manage the deployment, maintenance, and support of IT infrastructure across 500+ branches.

- Ensure seamless connectivity, network security, and digital banking capabilities at branch locations.

- Drive automation and standardization of branch IT systems for operational efficiency.

- 500 branches covering full range of institutional and retail banking products.

4. Information Security & Risk Management

- Strengthen cybersecurity posture by implementing robust security frameworks (NIST, CIS, RBI guidelines).

- Oversee vulnerability assessments, penetration testing, and security audits.

- Ensure compliance with regulatory requirements (RBI, DPDPA, IT Act, etc.) and mitigate IT risks.

5. Network & Enterprise Systems

- Manage enterprise-wide network architecture (SD-WAN, MPLS, VPN, Zero Trust) and IT operations.

- Lead infrastructure modernization initiatives (software-defined infrastructure, automation, AIOps).

- Partner with vendors, regulators, and internal stakeholders for seamless IT service delivery.

6. Budget & Vendor Management

- Develop and manage the IT infrastructure budget, ensuring cost optimization.

- Evaluate and manage third-party vendors, cloud providers, and outsourcing partners.

Qualifications & Experience

Education: Bachelor's or Master's degree in Computer Science, IT, or related field. Certifications like CISM, CISSP, ITIL, TOGAF, or cloud certifications (AWS/Azure/GCP) are preferred.

Experience: 20+ years in IT infrastructure leadership, with at least 8-10 years in banking/financial services.

Technical Expertise:

- Strong knowledge of data center operations, cloud technologies, and network security.

- Experience in managing large-scale IT infrastructure for distributed branch networks.

- In-depth understanding of RBI cybersecurity guidelines and financial sector compliance.

- Leadership Skills: Proven ability to lead large teams, influence stakeholders, and drive digital transformation.

Key Competencies:

- Strategic thinking & innovation

- Risk management & regulatory compliance

- Vendor & stakeholder management

- Strong decision-making & problem-solving skills

- Excellent communication & leadership