Executive Housekeeper

4 weeks ago


Lucknow, India Marriott International Full time

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guestroom maintenance needs.

• Supervises the property general cleaning schedule.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.

• Supports and supervises an effective inspection program for all guestrooms and public space.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Observes service behaviors of employees and provides feedback to individuals.

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.



  • Lucknow, Uttar Pradesh, India Click Collection Lucknow Full time

    **Full Job Description**: **Position-**Executive Housekeeping **Location**: Click Collection, Lucknow **Position Type**: Full-time **Key Roles and Responsibilities**: Overseeing daily housekeeping operations to ensure cleanliness standards are met across all areas including guest rooms, public areas, and staff rooms. Leading and managing all the...


  • Lucknow, Uttar Pradesh, India Marriott International, Inc Full time

    **Job Number** 24082177 **Job Category** Housekeeping & Laundry **Location** Fairfield by Marriott Lucknow, Opposite Indira Gandhi Pratishthan Gate No 2, Lucknow, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after...


  • Lucknow, Uttar Pradesh, India Ardem Data Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Data Analyst Housekeeping Payroll & Task ReportingWe are seeking a detail-oriented Data Analyst to manage the weekly data load process for housekeeping payroll and task reporting. This role requires extracting data from client systems, processing it in Excel, and uploading it into the required application/tool to support payroll, scheduling, and operational...


  • Lucknow, India DImensions Facility management pvt ltd Full time

    Need Hotel staff like Housekeeping, Stewards, Bar tenders, Bar Executive, bar managers etc **Salary**: ₹8,086.00 - ₹32,800.22 per month **Benefits**: - Food provided Schedule: - Rotational shift Supplemental pay types: - Overtime pay Ability to commute/relocate: - Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting...

  • Laundry Executive

    21 hours ago


    Lucknow, Uttar Pradesh, India MERCURE Full time

    To assist the Executive Housekeeper to plan, organize, and execute the daily operations of the Laundry Department. - Assign and review the work of the laundry team engaged in receiving, washing, ironing, packaging and delivering. - Ensure that all the Standard Operating Procedures set for the Laundry department are followed. - Any matter which may effect the...

  • Facility Executive

    2 weeks ago


    Lucknow, India Makoto HR Solution Full time

    **Job Opening** **Designation**: Facility Executive (Soft Service) **Location**: Goregaon (Mumbai) **Salary upto 4.2 LPA** **Qualification : Any bachelor degree** Applicant must have experience in or working in corporate site. Should have good knowledge of soft service and has experience of managing facility operations, managing housekeeping, cafeteria...


  • Lucknow, India Omni-Net Technologies Pvt Ltd Full time

    Admin executives are the backbone of every organization. As mentioned in the Admin Executive job description, they are responsible for ensuring the smooth functioning of the office by planning, scheduling, and executing day-to-day activities. **Job Description : Admin/Front office Executive** **Duties & Responsibilities**: - Handling various...

  • Field Sales Executive

    4 weeks ago


    Lucknow, India Nacs Cleantech Pvt Ltd Full time

    **Sales Executive Cleaning Equipment Lucknow**Join our team as a Sales Executive and help businesses and institutions in Lucknow discover smarter, cost-effective cleaning solutions!**What Youll Do:**- Pitch cleaning machines to facility managers, purchase officers, and admins- Demonstrate product use and benefits- Follow up on leads and close deals- Work...


  • Lucknow, India Halwasiya Developments Pvt. Ltd. Full time

    **Job description** Job Description includes answering telephone calls including screening and forwarding calls to the concerned, to perform day-to-day administrative tasks in office environments, schedule and confirm appointments, welcome and assist visitors in presentable manner. The job also include handling basic inquiries and sort mail, couriers,...

  • Purchase Executive

    1 week ago


    Lucknow, Uttar Pradesh, India ExpoInn Suites & Convention Full time ₹ 30,000 - ₹ 35,000 per year

    Company:ExpoInn Suites & ConventionLocation: Plot No. 23/25, 27/29, Knowledge Park II, Greater Noida, Uttar Pradesh – 201306Position: Purchase ExecutiveIndustry: Hotel / HospitalityExperience Required:3–4 YearsSalary Range:₹30,000 – ₹35,000 (In-Hand)Role Overview:ExpoInn Suites & Convention is seeking a skilled Purchase Executive with experience in...