Sales Coordinator

2 months ago


Gurugram, India Airtel Business Full time

Job Details (COCP GTM LEAD)


Location- Gurgaon, New Delhi, Faridabad .


Position Description

The COCP GTM Lead will be responsible for driving sale of voice products, increasing revenue, and reducing churn across all B2B Vertical. The role involves organizing customer engagement programs, doing customer meetings, and optimizing the customer onboarding journey. The incumbent will also launch and track contests aimed at boosting productivity, ensuring a seamless login-to-activation process.

Key Responsibilities & Accountabilities


1-Driving Business Growth:

Achieve post-paid COCP & COIP net additions as per AOP targets by enhancing channel productivity.

- Continuously improve revenue through strong customer engagement.

- Monitor sales performance and M4 decay across B2B vertical strategic interventions for sustainable growth.

- Track competitor offerings and devise sales strategies for different customer segments.

2. Performance Tracking Hygiene and GTM

- Review and monitor the performance of the sales team across B2B Vertical and provide necessary development support and inputs.

- Track the hiring status of VAMs across regions.

- Organize COCP training sessions and refresher workshops for team development.

- Foster collaboration with Marketing, Customer Experience, Sales, CDLs, Content and Training teams.


3. Process Simplification:

- Enhance the customer onboarding journey, from login to activation, through continuous process improvements.

- Implement and optimize SKYC/DKYC/EKYC processes.

- Ensure smooth POS onboarding and handle eCAF, EV, and PV final onboarding with a focus on EKYC.

- Ensuring proper working of BMD devices and monitoring.




Key Interactions

Collaborate with both internal stakeholders (across departments) and external stakeholders to ensure seamless execution of initiatives.

Skills and Competencies

- Technical Competencies: Strong proficiency in MS Excel.

-Interpersonal Skills: Relationship-building, commercial acumen, and leadership capabilities.

-Leadership and Behavioral Competencies:

- Customer Obsession

- Collaboration and Influence

- Ownership Mindset

- Learning Agility

- Navigating Change

- Execution Excellence


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