Club Manager

2 weeks ago

New Delhi, India Ileseum Clubs Full time

1. Facility Management- Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.). - Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades. - Ensure all equipment is in working order and regularly serviced. - Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols.2. Club Operations- Manage day-to-day club operations, including front desk, member services, and fitness staff. - Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency. - Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals. - Manage inventory and procurement for club supplies and consumables.3. Staff Supervision & Development- Recruit, train, and manage club staff including trainers, customer service, maintenance, and support staff. - Schedule and supervise shifts to ensure proper staff coverage and performance. - Foster a positive team environment and provide ongoing coaching and development opportunities.4. Member Engagement & Customer Service- Ensure a high standard of customer service and satisfaction across all touchpoints. - Handle member complaints and concerns with professionalism and prompt resolution. - Organize events, challenges, or member engagement initiatives to promote retention and community.5. Budgeting & Financial Oversight- Assist in preparing and managing club budgets and expenses. - Monitor revenue streams (memberships, personal training, classes) and control operational costs. - Generate and review operational reports and financial performance data.

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