
Operations Team Lead
2 days ago
Job Title: Team Leader – International BPO
Location: Gurugram & Indore
Department: Operations
Shift: Rotational Shift (as per business requirement)
Reporting To: Operations Manager / Process Manager
Job Summary:
We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO operations. The ideal candidate will be responsible for delivering consistent performance, ensuring quality service delivery, and driving team engagement and development.
Key Responsibilities:
- Supervise and lead a team of 15–20 Customer Support Representatives.
- Monitor daily team performance metrics (AHT, CSAT, Quality, Adherence, etc.).
- Provide coaching, feedback, and support to enhance agent performance.
- Handle escalated customer issues and ensure prompt resolution.
- Conduct regular team meetings, performance reviews, and one-on-ones.
- Ensure compliance with company policies, procedures, and client requirements.
- Prepare and share daily/weekly/monthly reports with stakeholders.
- Motivate and inspire the team to achieve targets and maintain high morale.
- Collaborate with training and quality teams for process improvements.
- Maintain discipline and manage attendance, attrition, and staffing.
Key Skills & Competencies:
- Strong leadership and people management skills.
- Excellent communication (verbal and written) and interpersonal skills.
- Ability to work in a fast-paced, high-pressure environment.
- Problem-solving and decision-making capabilities.
- Knowledge of BPO KPIs and operational metrics.
- Flexible to work in rotational shifts and on weekends, if required.
Requirements:
- Minimum 1–3 years of experience as a Team Leader in an International BPO.
- Graduate in any discipline (preferred).
- Experience in voice support processes (based on process requirement).
- Proficient with MS Office tools (Excel, Word, PowerPoint).
Compensation: Upto 7 LPA
Benefits: Health Insurance, Performance Incentives, Transport Facility, etc.
-
Head Operations
1 week ago
Indore, India Imast Operations Full timeJob Description: Head Operations (Loyalty Programs) Position Title: Head – Operations, Loyalty ProgramsLocation: (Insert Location)Experience Required: 10–15+ years in Loyalty Program Management / CRM / Customer Engagement SolutionsReporting To: Director / COO Role Overview The Head – Operations, Loyalty Programs will be responsible for end-to-end...
-
Team Lead Operations
3 days ago
Indore, Madhya Pradesh, India Aegan Technologies Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Team Lead Operations – Claims Adjudication (US Healthcare)Location: [Indore]Experience: Minimum 4.6 years in US Healthcare Claims Adjudication, including at least 1 year as SME (on papers)Role OverviewThe Team Leader – Claims Adjudication is responsible for supervising a team of claims processors/adjudicators to ensure accurate and timely...
-
Team Lead
1 week ago
Indore, Madhya Pradesh, India SBI Card Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionSBI Card, launched in 1998 with the State Bank of India as the majority stakeholder, is India's largest pure-play credit card issuer with over 20 million cards in force as of December 2024. Listed on BSE and NSE since March 2020, SBI Card offers a wide range of products and services catering to diverse customer segments. The brand's value...
-
Operations Team Lead
3 days ago
Indore, India Three Across Full timeJob Title: Team Leader – International BPOLocation: Gurugram & IndoreDepartment: OperationsShift: Rotational Shift (as per business requirement)Reporting To: Operations Manager / Process ManagerJob Summary:We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO...
-
Operations Team Lead
4 days ago
Indore, India Three Across Full timeJob Title: Team Leader – International BPO Location: Gurugram & Indore Department: Operations Shift: Rotational Shift (as per business requirement) Reporting To: Operations Manager / Process Manager Job Summary: We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO...
-
Operations Team Lead
2 days ago
Indore, India Three Across Full timeJob Title: Team Leader – International BPOLocation: Gurugram & IndoreDepartment: OperationsShift: Rotational Shift (as per business requirement)Reporting To: Operations Manager / Process ManagerJob Summary:We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO...
-
Operations Team Lead
4 days ago
Indore, India Three Across Full timeJob Title: Team Leader – International BPO Location: Gurugram & Indore Department: Operations Shift: Rotational Shift (as per business requirement) Reporting To: Operations Manager / Process Manager Job Summary: We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO...
-
Operations Team Lead
3 days ago
Indore, India Three Across Full timeJob Title: Team Leader – International BPOLocation: Gurugram & Indore Department: OperationsShift: Rotational Shift (as per business requirement)Reporting To: Operations Manager / Process ManagerJob Summary:We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO operations....
-
Operations Team Lead
1 day ago
Indore, India Three Across Full timeJob Title: Team Leader – International BPO Location: Gurugram & Indore Department: Operations Shift: Rotational Shift (as per business requirement) Reporting To: Operations Manager / Process Manager Job Summary: We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our ...
-
Team Lead
1 week ago
Indore, India Paytm Full timeAbout us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About...