Customer Service Executive
4 weeks ago
About the RoleThe Analyst (Customer service agent) is a key frontline operations professional responsible for ensuring positive customer interactions, satisfaction and thereby resolving the issues of the customer.WEBCHAT PROCESSROTATIONAL SHIFTS & OFFSDOJ: 22nd OCTOBER 2025NOTE: ONLY CANDIDATES FROM MUMBAI SHOULD APPLYResponsibilities· Customer Interaction: Engage with customers through chat, addressing inquiries, providing information, and resolving issues promptly while adhering to the high-quality standards.· Issue Resolution: Listen actively to customer concerns, diagnose issues, and offer effective solutions. Ensure timely and satisfactory resolution of complaints to maintain customer satisfaction.· Multitasking: Manage multiple chat sessions simultaneously (wherever applicable) while maintaining high service quality.· Complaint Handling and De-escalation: Manage and resolve customer complaints with empathy and professionalism. Utilize de-escalation techniques to address and mitigate customer dissatisfaction.· Performance Metrics Adherence: Meet or exceed established performance metrics, including response time, productivity quality, and adherence to service level agreements (SLAs).· Compliance: Adhere to the policies, procedures, and data protection regulations during all customer interactions.Requirements· Communication Skills: Clear and effective verbal and written communication to interact with customers and stakeholders.· Customer handling skills: Interact effectively with the customers, resolve their problems, and ensure great experience when dealing with customers. It’s the ability to manage even the iratest customers.· Prior banking experience is a must.· Problem-Solving Abilities: Ability to analyze issues and develop practical solutions promptly.· Adaptability: Flexibility to handle various customer scenarios and adjust to changing processes. Adaptability to work in a start-up environment.· Technical Proficiency: Familiarity with CRM software, helpdesk tools, and other relevant technologies.What we offer· Annual Salary Up to 5 LPA annually· Shift allowance· Health insurance· A positive atmosphere with excellent work-life balance· You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
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Customer Support Executive
4 weeks ago
New Delhi, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full timeProfile- Customer Service Executive Experience- Fresher to 2 Years Location- MumbaiJOB DESCRIPTIONShould knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level.DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.
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Customer Service Executive
3 days ago
New Delhi, India AMPM Full timeCompany DescriptionAMPM is a luxury brand that designs versatile, stylish, and functional products, reflecting a seamless transition from day to evening and season to season. The brand combines contemporary and classic aesthetics, providing effortless elegance to individuals with dynamic lifestyles. Guided by Creative Director Priyanka Modi’s philosophy of...
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Customer Service Executive
1 day ago
New Delhi, India AMPM Full timeCompany DescriptionAMPM is a luxury brand that designs versatile, stylish, and functional products, reflecting a seamless transition from day to evening and season to season. The brand combines contemporary and classic aesthetics, providing effortless elegance to individuals with dynamic lifestyles. Guided by Creative Director Priyanka Modi’s philosophy of...
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Customer Service Executive
23 hours ago
New Delhi, India NeceSera Full timeCompany Overview NeceSera, New Delhi, leads in sustainable, versatile loungewear. Join our dynamic, creative team. Job Overview As a Customer Service Executive, ensure excellent customer interactions. Ideal candidates have retail or fashion experience with strong communication skills. Qualifications and Skills Excellent communication. Strong problem-solving....
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Customer Support Executive
2 weeks ago
New Delhi, India First Choice Consultant Service Full timeCustomer Support Executive Exp: - 2 - 5 Years Salary upto 25,000 to 30,000 Location: Darya Ganj, New Delhi JOB RESPONSIBILITIES: Responsible to Coordinate with customer for dispatch Responsible to Process customer PO in software (ERP) Responsible to Short out customer each quarry Responsible to share quote to customer as per his...
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Customer Service Executive
3 weeks ago
New Delhi, India Seven Full timeJob description: We’re looking to hire an immediate joiner for the role of Customer Care Executive, someone who loves solving customer problems and building strong customer relationships. Key Responsibilities: Respond to customer inquiries via phone, email, and chat Share customer feedback to improve products and services Make outbound calls to promote...
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Customer Service Executive
2 weeks ago
New Delhi, India Burgundy Brand Collective Full timeBrand: Burgundy Hospitality is one of India's fastest growing specialty retail companies with ten stores in five cities. The company partners with the best-in-class international luxury brands, so as to offer Indians a window to the finest food and lifestyle themes from across the world. The plan is to aggressively (yet astutely) scale out a portfolio of...
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Customer Service Executive
3 weeks ago
New Delhi, India Policy Era Insurance Broking Pvt Ltd Full timeCustomer Service Executive | PolicyEraLocation:Bhandup (Central Suburbs, Mumbai) Compensation:₹30,000 per month Experience Required:Minimum 2 years in customer service or client management Industry:InsurTech / Insurance ServicesAbout PolicyEraAtpolicyera.com , we are redefining how customers experience insurance. With a strong focus on transparency,...
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Customer Service Executive
4 weeks ago
New Delhi, India Go Nature Full timeLocation:Agra Experience Required:Minimum 0 to 1 Year Qualification:Bachelor’s Degree (Any Discipline) Language:Fluent English (Verbal & Written) Employment Type:Full-time Salary:10,000 - 20,000 per month (based on experience) Industry:Wellness and Fitness Services.Company Description: Go Nature is an online/offline holistic community focused on teaching...
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Customer Service Executive
1 day ago
New Delhi, India Go Nature Full timeLocation: AgraExperience Required: Minimum 0 to 1 YearQualification: Bachelor’s Degree (Any Discipline)Language: Fluent English (Verbal & Written)Employment Type: Full-timeSalary: 10,000 - 20,000 per month (based on experience)Industry: Wellness and Fitness Services.Company Description:Go Nature is an online/offline holistic community focused on teaching...
