Executive - Last Mile

1 day ago

New Delhi, India Pluckk Full time

Role OverviewThe Executive – Last Mile will support and manage last-mile delivery operations for Mumbai. The role involves coordinating with delivery partners, monitoring real-time shipment movement, resolving delivery exceptions, and ensuring smooth B2C order fulfilment. The incumbent will play a key role in maintaining high service levels, optimizing delivery timelines, and enhancing overall customer satisfaction through efficient last-mile execution.Key Responsibilities- Coordinate daily last mile dispatches with 3PL partners and internal fleet teams - Monitor real-time delivery tracking and resolve delivery exceptions/escalations - Support route planning and suggest improvements based on ground realities - Ensure timely pickups and deliveries aligned with SLAs - Collaborate with warehouse, dispatch, and customer service teams for smooth order handovers - Maintain daily MIS and assist in preparing delivery performance dashboardsRequirements- 2–5 years of experience in last mile logistics, dispatch, or delivery operations - Experience in e-commerce, FMCG, or 3PL operations is preferred - Familiarity with GPS tracking systems, route optimization tools, and Excel

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