Art Tech Group

1 month ago

Kochi, India Art Technology and Software India (PVT) Ltd. Full time

You Will Be Responsible For:

- Immediately assembling an incident response team of appropriately skilled, knowledgeable and empowered colleagues on identification of an incident.

- Leading that team through investigation of the incident, identification and confirmation of the root cause through to resolution (via interim remediation/mitigation as appropriate).

- Keeping the incident response team strictly focused.

- Drawing in additional resources as needed ensuring that colleagues, customers and impacted partners are kept fully up to date at all times.

- Overseeing and confirming successful completion of any post incident clean up activity (e.g. corrections/reversion of temporary workarounds).

- Ensuring that all incident reports are completed in a timely manner and shared with impacted clients and internal teams as appropriate.

- Follow-up with all Stakeholders to deliver fixes, solutions to incident root causes and strengthening actions to avoid any recurrence.

- Build and continually develop strong relationships and the highest levels of credibility with key stakeholders.

- Provide incisive analysis and reports on long term incident and service availability trends.

- Drive action plans to further minimize incidents.

What You'll Need?

- Proven experience, preferably in a Problem Manager/Incident Leadership type role, ideally within a similar industry.

- Proven leadership experience (either formal line management or ad hoc team leadership) in continually evolving/change intensive environments.

- ITIL or similar certification.

- Strong understanding of Mastercard and Visa processing, transaction processing systems, reconciliation.

- Ability to remain calm and focused during time pressured situations.

- Risk management - understand, appreciate and manage risk across multiple processes and markets.

- Ability to thrive in a matrix leadership organization.

- Excellent oral and written communication skills in English.

- Ability to perform well both within a geographically disparate team and autonomously.

- Strong understanding of and adherence to Information Security requirements.

- Experienced in MS Office.

- A methodical approach with keen attention to detail.

- Ability to multi-task and priorities with strong sense of urgency and efficiency in completing deliverables.

- A passion for high quality and customer satisfaction.

- 24-7 shift.

- Experience With JIRA/Confluence.

- 3D Secure (Verified by Visa/Mastercard ID Check).

- MDES/VDEP.

- PCI DSS.

- ISO 8583.

- AppDynamics or similar monitoring tools (ELK) - Using, Maintaining & Improving.

- Attained ITIL Certified foundation level V3/V4.

- Experience or exposure to SOAP and JSON.

- Experience or exposure to Postman.

- Understanding of cloud and hybrid deployed systems Specifically AWS.

- Looking for 8+ yrs experience candidate.

- Good communication.

- Leadership skills.

Skills: major incident management,aws,incident management,itil,aws azure,itil&cobit frame works.

(ref:iimjobs.com)

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