360 ONE - Lead Application Administrator - Incident Management

2 weeks ago

Mumbai, India 360 ONE Asset Full time

Key Responsibilities : - Technical Support : Provide support for software applications, including troubleshooting and resolving application and core technical issues including application infrastructure.- Incident Management : Manage and document all support requests and incidents, ensuring timely resolution and communication with users.- Change Management : Running CAB for the Technology function, review and deploy changes.- System Monitoring : Monitor application performance including databases, identifying and addressing potential issues before they impact users.- Upgrades and Patches : Assist in the planning and implementation of software upgrades, patches, and fixes.- Continuous Improvement : Identify opportunities for process improvements and implement best practices to enhance application support.- Application Testing : Knowledge of Testing and preparation of test cases.- System Audits : Handle system audits. Work closely with Internal + Statutory auditors, share evidences, Filling Gaps/VAPT of applications- Disaster recovery testing : Co-ordinate and conduct the Planned DR activity as per the company policy and prepare DR report- VAPT closure : Ensuring all the VAPT observations are closed in timely basis for all the vendor based and internal applications.- Documentation : Create and maintain detailed documentation/SOPs, including support guides, FAQs, and technical notes.- Collaboration : Work closely with development, QA, and infrastructure teams including vendors to ensure seamless application performance and integration.- User Training : Conduct training sessions for end-users to ensure they are proficient in using the : Education : Bachelors degree in Information Technology, Computer Science, or a related field with 8+ yrs of relevant experience.Technical Skills : - Proficiency in SQL and experience with database management.- Familiarity with application monitoring tools and techniques e.g. JIRA etc..- Experience with troubleshooting software applications and managing support requests.- Should have good exposure to Java / SQL/ Server Setup- Manage Software Configuration and API management at scale.- Proficiency in AWS cloud management and trouble shootingPreferred Qualifications : - Experience in Financial Wealth / Asset management Domain.- Knowledge of ITIL or other IT service management frameworks.- Certifications in relevant technologies or methodologies including AWS cloud.- Sound Functional Knowledge on Wealth Spectrum/ MFUND (PMS / AIF) applications will be an advantage- Knowledge of scripting languages (e.g., Python, Bash) is a plus. (ref:hirist.tech)

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