APS5 - Team Leader - Background Checking & Credential Services

Job Req ID

Home Affairs - 

Location

ACT; QLD; SA; VIC 

 Employment Type

Ongoing (Permanent), Full-time 

Classification

APS Level 5 - $84,228.00 and $91,809.00 plus 15.4% super (part time pro-rata)

Contact Officer

Jayden Fisher on or   

Office Arrangements

Flexible  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 08/10/2025 at 11:59pm AEDT (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill 1 immediate position/s. 

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

Cyber & Infrastructure Security | Critical Infrastructure Risk & Reg | Auscheck | Background Checking & Credential Services

The Background Checking and Credential Services (BCCS) section is the operational hub of AusCheck, including:

• Issuing Body (IB) team
• Background Checking (BC) team.

The IB team conducts identity verification interviews for the ASIC and MSIC schemes, as well as manual reviews for all schemes administered by AusCheck, to ensure all information and documentation provided by applicants is accurate and correct before details of the applicant are lodged with the BC team. The IB team also prints and dispatches ASICs and MSICs for eligible applicants.

The BC team facilitate background checks for applicants of schemes administered by AusCheck, the team makes an assessment to determine if the offences are security relevant offences (SRO) (the criteria for SROs vary for each scheme).

Please visit our website for more information about the Department of Home Affairs or Australian Border Force.

Our ideal candidate

• Be a team player who enjoys working in a dynamic and evolving environment
• Possess strong written and verbal communication skills and have the ability to work under pressure whilst remaining calm in stressful situations
• Be able to positively contribute in a team environment, displaying integrity and high ethical standards
• Possess good judgement and pay careful attention to detail in order to make lawful decisions confidently, while undertaking analysis and drawing accurate conclusions based on evidence
• Work collaboratively with others in order to deliver efficient and accurate workplace outcomes. You must be competent with Microsoft Office Suite and have the ability to quickly learn departmental IT systems, legislation and policy.

Duties and responsibilities

• Lead and manage a team within the Background Checking and Credential Services section and coordinate workflow, resources, tasks and priorities
• Oversee and manage the operational functions of the section such as:
• • Allocation of work amongst the team and quality assurance of applications and assessments
  • Conducting virtual and in-person identity verification interviews
  • Processing application submissions across the various AusCheck schemes
  • Assessment of criminal histories against security-relevant offences
  • Work closely with checking partners to update applications and remediate any issues which may delay the background checking assessment 
  • Escalate application and assessment issues when required through established processes and channels
  • Production and distribution of security identification cards
• Ability to communicate effectively both orally and in writing, including create high-level written material using templates to support administrative decisions
• Responsible to lead a team, allocate work, resources, tasks, and set work area priorities, develop strategies and evaluate business outcomes
• Have accountability for tasks and decisions and supports less experienced employees in achieving their goals through the provision of guidance and quality assurance.

Additional information

• A broad understanding of relevant legislative and policy frameworks and service delivery and of the external factors influencing departmental or whole of government policies relative to role (or the ability to quickly develop this understanding)
• Ability to manage staff in a complex and dynamic work environment
• Ability to think strategically, particularly with focusing on achieving outcomes, demonstrating flexibility and agility with managing workloads, tasks, competing priorities and resources
• Ability to communicate effectively both orally and in writing, including create high-level written material using templates to support administrative decisions
• Advanced level administrative skills, organisational skills and attention to detail
• Demonstrate self-awareness and a commitment to learning and personal development
• Demonstrated ability to manage and prioritise multiple tasks with competing deadlines
• Demonstrated technical proficiency in the relevant field
• Must be able to obtain and hold aviation and maritime security identification cards (ASIC and MSIC)
• Must have a myID account registered to 'standard' identity strength or higher (requires personal smart phone device)
• Strong stakeholder engagement skills, including the ability to work with staff of all levels
• Well-developed time management and prioritisation skills.

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 08/10/2025 at 11:59pm (midnight) AEDT  – Late applications will not be accepted.

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

• How your skills, knowledge, and experience will be relevant to this role
• Why you are interested in the role and what you can offer us
• Any specific examples or achievements that demonstrate your ability to perform the role

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number –  in the document footer.

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

• ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
• Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
   

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.  

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit:

Technical assistance

For technical enquiries please call or email for assistance:

• Email:
• Phone: (within Australia) or +61 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.