Villa Manager

3 weeks ago

New Delhi, India Mid-Day Full time

We are hiring a Villa Experience Female Manager for V Escapes in North Goa handling 2 properties. Person will be reporting into V Escapes head based out of North Goa.Should be presentable and well spoken in English and Hind (Konkani would be an added advantage) . Should have her own accommodation and transportation. Prior experience in hospitality or a similar role would be ideal.Roles & ResponsibilitiesGuest relations 0% guest escalations To greet guests with warmth having the highest level of hospitality and professionalism. Ensuring guests are taken care of as per company standards while providing acceptable solutions for guest complaints/issues adhering to company policies Encouraging guests to give feedback & reviews online End to end co-ordination for all guest related requirementsItinerary planning & concierge Pre-planning the itinerary with guests on WhatsApp groups, noting down their preferences (food, alcohol, activities) and providing suggestions based on the same. Assisting guests with table bookings, spa/salon appointments, day trip planning, activities within + outside the villa and any such ad hoc requests. Monitoring itinerary closely making sure everything is ready as per schedules and being prompt in making adjustments for any last minute changes/cancellations.Revenue generation Encouraging guests to indulge in a variety of experiences at the properties.. Business development by doing tie ups with restaurants, spas and other experiences. Keeping cost and wastage under control.Inventory control Maintain groceries stock and replenish as per requirement in liaison with chefs + finance. H/K supplies, villa amenities, guest experience items, miscellaneous stock upkeep and maintenance. Maintain minimum stock and order as per requirement in liaison with purchase manager + finance. Keeping cost and wastage under control.Internal coordination Kitchen monitoring, staffing, ensuring timely food services. Daily HK checklist to be maintained along with quality & hygiene checks done. Assigning driver duties as per guest requirements, making sure cars are kept clean and ready. Grooming checks to be done for all the staff (drivers, H/K, kitchen) making sure they are following the highest level of personal hygiene. Maintain low attrition within the contractual staff.Upkeep of the villa Daily checks to ensure proper and efficient working of the property and its amenities. Coordination with vendors for repairs & maintenance at the villa. Keeping a track of AMC, yearly subscriptions, servicing etc ensuring timely renewals. Supervising the work & checking to ensure proper solution is provided. Highlight urgent/long duration work to management & schedule repairs as per booking schedule

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