Manager - Marketplace Operations

1 week ago

Bengaluru, India Talent Corner HR Services Pvt Ltd Full time

- We are seeking an experienced and strategic Marketplace Operations Manager to lead and optimize our e-commerce operations across various marketplace platforms.

- The ideal candidate will have a proven track record in marketplace management, cross-functional collaboration, and driving revenue growth while ensuring compliance with marketplace policies.

Key Responsibilities:

Marketplace Strategy & Growth:

- Develop and implement comprehensive strategies to maximize sales and growth on marketplace platforms, including identifying target markets, setting growth objectives, and analyzing competition.

- Align inventory, pricing, and marketing strategies to achieve sales goals.

Inventory and Pricing Management:

- Monitor and manage inventory levels across platforms to ensure stock availability.

- Collaborate with Procurement and Supply Chain teams to address stock gaps and implement effective pricing strategies.

Relationship Management (Marketplace & Clients):

- Build and nurture strong relationships with marketplace account managers and key clients.

- Negotiate terms, resolve disputes, and explore opportunities for preferred placement and promotional activities.

- Schedule regular client meetings to gather feedback and identify upselling and cross-selling opportunities.

Cross-functional Collaboration:

- Work closely with internal teams, including Key Account Management, Supply Chain, Advertisement, and Finance, to align marketplace operations with overall business goals.

Revenue and Profitability Optimization:

- Continuously monitor sales, profitability, and performance metrics.

- Develop and implement strategies to meet revenue targets and optimize marketplace performance.

Team Leadership:

- Lead, mentor, and manage a high-performing team.

- Set clear performance goals, provide constructive feedback, and foster a results-driven and collaborative work environment.

Compliance and Policy Adherence:

- Stay updated on marketplace policies and ensure compliance with all terms of service, listing rules, and advertising guidelines to avoid penalties or account suspensions.

Continuous Improvement:

- Drive continuous improvement initiatives to streamline processes, enhance operational efficiency, and optimize performance metrics across teams.

Qualifications and Skills:

Education:

- Bachelor's or Master's degree in Business Administration, E-commerce, Marketing, or a related field.

Experience:

- Minimum of 5 years of experience in e-commerce operations, with at least 5 years in a managerial role.

Technical Skills:

- Proficient in e-commerce tools and platforms, inventory management systems, and CRM software.

- Strong analytical skills with expertise in performance metrics tracking and optimization.

Core Competencies:

- Proven ability to develop and execute strategic plans for marketplace growth.

- Strong negotiation, communication, and relationship management skills.

- Experience in leading cross-functional teams and collaborating with diverse stakeholders.

- Familiarity with marketplace policies and compliance requirements.

Preferred Qualifications:

- Experience in marketplaces like Amazon, Flipkart, and similar platforms.

- Demonstrated success in revenue growth and profitability optimization in an e-commerce environment

(ref:iimjobs.com)

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