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Bilingual Client Coordinator

1 month ago

Dindigul, Tamil Nadu, India Pro5 Full time

Our client is looking for a Client Engagement Coordinator to support their legal team in streamlining lead handling, enhancing client engagement, and improving overall operational efficiency.

Languages: Spanish (Must have a basic understanding) and English.

Salary: Up to 1,000 USD/monthly

Years of experience: 1-2 years

Contract: The role is offered under monthly contracts on a rolling basis. Contracts are renewed based on your performance and the company's evolving business needs.

Key Responsibilities:

  • Appointment Scheduling
  • Ensure all lawyers have a steady flow of appointments by keeping their calendars full and well-organized.
  • Perform appointment reminders and confirmations via SMS and/or calls.
  • Increase Lead-to-Deal Conversion
  • Qualify and follow up on leads to significantly boost conversion rates.
  • Identify and qualify incoming leads.
  • Maintain consistent and effective communication with all prospects.
  • Resource Optimization
  • Consolidate lead management under one dedicated role to utilize resources more efficiently.
  • Enhanced Customer Experience
  • Deliver personalized and timely communication that enhances client satisfaction.

Daily Responsibilities Include:

  • Scheduling and confirming appointments while ensuring client commitment.
  • Managing multiple social channels (e.g., Messenger, Direct Messages, WhatsApp).
  • Following up and scheduling appointments for the intake team.
  • Collaborating with the marketing team to refine lead generation efforts.
  • Handling campaigns promptly via platforms like Just Call.
  • Generating performance reports and analytical insights.
  • Managing the live chat function on the website.

Expected Work Schedule (Indian Time):

Working hours are from 3:00 AM to 7:00 PM IST, divided into two shifts:

  • First Shift: 3:00 AM to 12:00 PM IST (includes a 1-hour break)
  • Second Shift: 10:30 AM to 7:00 PM IST (includes a 1-hour break)

Candidates must be open to working either shift, depending on team needs.