 
						Automotive Service Advisor
4 weeks ago
Job Title: Service advisor
  
Roles and Responsibilities 
 
- Customer Interaction & Service Booking 
 - Greet customers and schedule service appointments. 
 
- Understand customer concerns and vehicle issues. 
 
- Explain service requirements, repair options, and costs. 
 
 
- Job Card Preparation & Coordination 
 - Prepare accurate job cards/work orders. 
 
- Communicate repair/maintenance needs to workshop technicians. 
 
- Ensure correct allocation of jobs to mechanics. 
 
 
- Advising & Upselling 
 - Recommend additional services or preventive maintenance. 
 
- Upsell value-added services, accessories, and extended warranties. 
 
 
- Workshop Communication 
 - Act as a bridge between the customer and workshop team. 
 
- Track job progress and keep customers informed. 
 
- Ensure timely completion of service/repair. 
 
 
- Cost Estimation & Approval 
 - Provide accurate repair estimates. 
 
- Obtain customer approval before carrying out additional work. 
 
 
- Quality Check & Vehicle Delivery 
 - Inspect serviced vehicles before handover. 
 
- Explain work done, costs, and warranty coverage to the customer. 
 
- Ensure smooth and timely delivery of vehicles. 
 
 
- Customer Relationship Management 
 - Handle customer complaints and resolve issues. 
 
- Follow up with customers post-service for feedback. 
 
- Maintain long-term relationships to build loyalty. 
 
 
- Documentation & Compliance 
 - Maintain service records and job documentation. 
 
- Ensure compliance with manufacturer and company standards. 
 
 
- Strong communication & interpersonal skills. 
 
- Technical knowledge of automobiles. 
 
- Problem-solving & conflict resolution skills. 
 
- Customer service orientation. 
 
- Sales and upselling ability. 
 
- Time management & multitasking. 
 
 
 
Requirements
Exp Required- Minimum 1.5 years as a Service Advisor
 
Benefits
Salary- 20-30k CTC per month
Requirements
Roles & Responsibilities Customer Interaction & Service Booking Job Card Preparation & Coordination Advising & Upselling Workshop Communication Customer Relationship Management Documentation & Compliance Required Skills & Qualifications: Exp Required- Minimum 1.5 years as a Service Advisor in the automobile industry Technical knowledge of automobiles. Sales and upselling ability. Time management & multitasking.
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