Customer Success Manager

2 weeks ago

Bengaluru, India Richpanel Full time
Quick Highlights
  • Role: Join Richpanel, an AI-first Customer Service Platform disrupting the $400B BPO market, as a Customer Success Manager
  • Reports to: Head of Customer Success
  • Location: Koramangala, Bangalore (In-Office)
  • Shift Options (Rotating):
    • 6:00 PM – 3:00 AM IST
    • 8:00 PM – 5:00 AM IST
  • Compensation:
    • 0-2 years of experience = 8 LPA
    • 2+ years of experience = 15 LPA
  • Team: You'll be part of our 24x7 customer success team managing frontline support for 2,000+ US-based brands
  • Why now: With rapid product adoption and customer growth, we need passionate, proactive support agents who can grow into full-time CSMs
Mission

To deliver exceptional customer support and product value by resolving queries efficiently, maintaining high CSAT, and becoming an expert in Richpanel’s customer service platform.

Key Responsibilities
  • Handle 100+ support tickets weekly through chat and email
  • Participate in Slack threads with customers to troubleshoot and assist
  • Maintain ≥90% CSAT on responses and

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