IT Support Analyst

3 weeks ago

Gurugram, India Genpact Full time

Consultant- IT Support

Location: Gurgaon

Experience: 3-5 years

Immediate joiners preferred.


Please do apply here or share resume to nsenthil.kumar@genpact.com with Sub of "IT Support" along with Notice Period


Responsibilities

  • Providing Level 2 support to IT Service for Windows Client (Win 7 & 10) / Mac OS (JMF Enrolment) and SCCM
  • All administrative activities associated with Windows Client
  • Recommended to have knowledge with Cisco and Polycom Technologies like Polycom HDX 7000 and HDX 8000. Cisco Sx10, Sx20, Sx80’s and Cisco Starter Kit’s.
  • Logging and processing support calls
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Planning and undertaking scheduled maintenance upgrades
  • Setting up accounts for staff, ensuring that they know how to log in
  • Solving password problems
  • Talking to clients and computer users to determine the nature of any problems they encounter
  • Responding to breakdowns
  • Investigating, diagnosing, and solving computer software and hardware faults repairing equipment and replacing parts
  • Provides status updates and communicates frequently with/to end-users as well as with local, regional and global support and management teams
  • Maintain configurations of all notebook computer systems according to established standards (Follow defined Laptop KPI's)


Qualifications we seek in you

  • Bachelor’s degree in computer science, Engineering, or a related field.
  • Relevant professional experience in a similar role or with related technologies.
  • Strong problem-solving skills and ability to work collaboratively within a team environment


Preferred Qualifications/ Skills

  • A+ Certification or equivalent work experience.
  • MCDST (Microsoft Certified Desktop Support Technician) or equivalent work experience.
  • Post-secondary education in Technology or equivalent experience
  • ITIL Certification is Mandatory
  • Experience in effectively communicating and presenting technical concepts to management, peer group and staff
  • Experience troubleshooting Windows 10/ Mac OS, Office Suite, Internet Explorer, VPN/network connectivity
  • Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal resources
  • Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
  • Lifting/moving equipment is required
  • Focuses on excellent customer service and needs of the entire user community
  • Strong communication skills
  • Displays self-starting attitude, resourcefulness and professionalism
  • Reliable and cooperative team player; displays consideration and respect for others
  • Displays tact, patience and the ability to handle stressful situations
  • Demonstrates competence and character that inspires trust
  • Communicates effectively with the management groups and technical staff
  • Able to work independently, exercising sound judgment and initiative
  • Demonstrates strong ability to identify, analyze and solve problems
  • Able to respect all information as personal and confidential
  • Focuses on continuous learning to further IT knowledge and career development
  • Ability to work independently as well as in a team environment
  • Meticulous attention to detail
  • Ability to meet deadlines
  • Ability to follow established procedures/standards
  • Excellent oral and written English, clear communication

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