Senior Systems Support Analyst, Portfolio Administration Systems
6 months ago
Job Id: 1485 # of Openings: 0 Senior Systems Support Analyst, Portfolio Administration Systems
Connor, Clark & Lunn Financial Group
Gurugram, India
We are looking for a Senior Systems Support Analyst to join our team in Gurugram, India.
In this role the Systems Support Analyst is the first level of support for business applications often involving numerous client interactions and IS troubleshooting.
In addition to providing a very high level of customer service, you will develop strong relationships with internal customers and IS technical staff. You will provide support to both local and remote users, maintain system documentation, and contribute to IS projects as required. Individuals applying for this position must be able to multi‐task, have a strong attention to detail, professional demeanour, and be able to adapt into a growing and changing environment. Key responsibilities include: Systems Support: Support and maintain cross functional business applications Quickly respond to issues or high priority requests and escalations Handling support tickets through to resolution Work with other IS and internal stakeholder groups to resolve and implement permanent solutions to recurring problems Troubleshoot using development tools, for example C#, SQL‐Server, VBScript, etc. (software development is not a requirement) Proactively communicating support ticket status and updates directly to business users and management Monitors and ensures application performance, quality and other standards are maintained; contacts and/or refers second level problems to higher level technical staff Other: Troubleshooting skills Able to communicate effectively with developers, business analysts, less experienced testers and business users. Strong interpersonal skills and the ability to deal with all levels of business users and management Excellent organizational skills with motivation, self‐direction, and good time management skills About You
To be successful in this role, you will have the following skills & competencies Education Degree or diploma in computer science field, or Information Management, or Information Technology field. Industry Knowledge: Minimum of 4 years of experience relevant to the role Strong documentation skills Expert Problem Solver Strong troubleshooting and analytical skills. Experience with application support. Demonstrated ability to learn quickly and adapts to new technologies. Software Development Experience with developer tools (SQL‐Server, C#, VBScript, etc.) Collaborator and Team Builder You have a collaborative spirit that helps you to work well with others, and you communicate effectively. Self‐Motivated Operator You have a passion for advancing the robustness, quality, scale and efficiency of processes and are able to take ownership of multiple processes with keen attention to detail. What excites you are fast‐paced operational environments, coordinating your own objectives, but also supporting peers in accomplishing team and corporate objectives. You enjoy being the go‐to team member with deep understanding of the business operations. Operational excellence is important to you. You are not only talented but also hard working. You bring a high pace of execution on projects but also take pride in crucial day‐to‐day operations. Relationships are important to you and you understand building them improves the quality and throughput of results.
About Connor, Clark & Lunn Financial Group
Connor, Clark & Lunn Financial Group Ltd. (“CC&LFG”) provides a broad range of traditional and alternative investment products and services to individuals, advisors, and institutional investors. Our business comprises of eleven institutional investment affiliates that are responsible for investment decision making and client service, as well as distribution affiliates including Connor Clark & Lunn Private Capital, which provides multi-asset class investment solutions and Connor, Clark & Lunn Funds which distributes single-strategy investments to individual investors. CC&LFG partners with each of its affiliates by contributing world class operations, product development expertise, broad distribution, and business management. We have grown from $29 billion in assets and 200 people in 2008 to over $118 in assets and nearly 900 people today. This has been accompanied by a high level of change in technology, types of assets managed, trading activity and geographic growth. As we look forward, we can see both opportunities and challenges for further growth that only reinforce our commitment to attracting, retaining, and motivating the most talented people.
CC&L is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.
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