Office-CSR

1 month ago


Mumbai, India Talent Corner HR Services Pvt Ltd Full time

Position Title: Executive/Officer – CSR (Exports Market)

Location: Mumbai (Kandivili)

Experience Required: 2-4Years

Responsibilities:

  • Ensures Purchase Order booking entry in SAP on timely basis and with no commercial failure.
  • Closing of Product first information sheet (PFIS) internally and externally.
  • Coordinating with Product Development team for Product Development along with procurement team.
  • Arranging the stability with the regulatory team.
  • Co-ordinate for Raw materials and Packing materials for respective products (VN Purchase or customer purchase).
  • Coordination with Regulatory /Finance / Purchase /Production/ Product Development team for timely completion of the order and development.
  • Reply to customer specific needs to achieve satisfaction.
  • Support TICs in various activities for product development, stability, RM and PM from customer end to ensure customer satisfaction / Project Execution.
  • Monitor despatches / Sales Hold for the orders booked in the system
  • Communicate to internal & external customers on the updates on timely basis
  • Log customer complaints and ensure closure of complaints / queries as per agreed timelines
  • Attend conference-calls with TICs to build and maintain customer relationship
  • Ensure updating of SAP database including Customer Master, Product Master, Price Master for error free transactions
  • Ensures compliance to defined SOPs as per Q&RA norms
  • Ensure couriering NEW developed Product samples to an Overseas Customer with relevant documentation for hassle free custom clearance.
  • Co-ordinate with Overseas Customer to understand documentation w.r.t specific Country as per their Law on receipt of Commercial order.
  • Co-ordinate with Plant team for preparation of Commercial documents.
  • Co-ordinate with CHA agent for Commercial despatch of Products for hassle free custom clearance.
  • Support in CRM activities


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