GR Advisor-Cash Application

6 days ago

Bengaluru, India ExxonMobil Corporation Full time

What you will do

Support alignment, standardization and implementation of MSP & Customer Services Cash Application related processes Support transaction execution in ERP related to Bad Debts Write off / Bad Debts Reserve Provides E2E advice and guidance to the MSP agent on how to effectively drive desired customer experience. Monitor and act on customer feedback with MSP or, when required to ensure feedback loop is closed and ongoing improvement in MSP process execution and customer experience. Escalation point from MSP into EM; Escalation point for EM into MSP if MSP protocol fails Addresses MSP agent and supervisor questions related to Cash Application and Accounting (Balance Sheet Account reconciliation , others, etc) processes Work with and guide MSP on customer issues and disputes Escalate broader process improvements opportunities to Customer Feedback & Quality Advisor Leverage metrics and insights from KPI Advisors and Customer Feedback & Quality Advisors to identify and coach MSP Support Initiative Advisors to translate business needs and CS priorities

About You

Required Skills and Qualifications:

Bachelor’s degree or higher in accounting, finance, or management Min 3 years work experience in order to cash process, accounting, and or process & project management Financial accounting or reporting knowledge. Knowledge on Order to Cash Process, working experience on SAP.

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: 

Competitive compensation  Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits  Retirement benefits  Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines. 

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