Senior Executive Trainer

3 weeks ago

New Delhi, India IGP Full time

Job DescriptionJob Summary Responsible for training and standardizing processes across multiple locations to enhance operational efficiency, customer experience, and compliance in an e-commerce gifting company.Key Responsibilities  Conduct training for new hires & existing teams on processes, product handling (gifts, plants, flowers, cakes), and customer service.  Ensure SOP adherence, quality standards, and operational efficiency.  Audit processes, identify gaps, and implement corrective measures.  Collaborate with Operations seamless execution.  Track training effectiveness and maintain performance reports.Requirements  2-5 years of training experience in e-commerce, retail, or logistics.  Strong communication, process improvement, and analytical skills.  Experience in digital learning tools & virtual training platforms.  Proficiency in MS Office; ability to travel frequently.

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