Relationship Manager

4 weeks ago

New Delhi, India Nova Benefits Full time

Relationship Manager (Endorsements & Client Servicing) CTC: up to 8 LPA + Incentives Location : MumbaiAbout Nova Benefits Nova Benefits is on a mission to provide best-in-class health and wellness benefits for employees in India. As a tech-first Insurtech, we aim to deliver a 10x better experience by fixing broken processes for employees, employers, insurers, and healthcare providers. Backed by leading VCs like Bessemer, SIG, Better Capital, Titan, and Multiply Ventures, Nova was co-founded by Yash Gupta (IIT Delhi, Samsung Korea) and Saransh Garg (IIT Bombay, BCG, Y-Combinator).Roles & Responsibilities Act as the single point of contact for clients, managing day-to-day interactions and endorsement requests (additions, deletions, corrections) with accuracy and speed. Build and strengthen client relationships through regular reviews (weekly/monthly/quarterly), proactive engagement, and quick resolution of escalations. Analyse client data and feedback to improve adoption, experience, and product strategy, while acting as a bridge between clients and internal teams. Drive product penetration and cross-sell opportunities to maximise account value and deepen partnerships. Execute client engagement and retention plans to ensure satisfaction and loyalty.Expertise & Qualifications Prior experience in Insurance/Broking/TPA ismandatory. Strong understanding of client servicing and customer delight principles. 1–3 yearsof experience in sales/key account management/relationship management or a similar role. Excellent verbal and written communication skills; ability to listen, present and influence effectively. Strong negotiation skills with consistent follow-through with clients and vendors. Proven record of delivering client solutions and achieving business goals. Proficiency with Microsoft Excel/Google Sheets

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