ServiceNow SAM Developer

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.Job Title: ServiceNow SAM DeveloperLocation: PAN INDIAWork Mode: Hybrid ModeExperience: 6+years (5 years Relevant)Job Type: Contract to hire (C2H)Notice Period: - Immediate joiners.Job Description:CMDB Strategy Leadership Develop and drive the overall strategy for CMDB implementation and ongoing management aligning the CMDB with organizational goals ITIL best practices and business prioritiesArchitecture Design Architect scalable robust and secure CMDB solutions within ServiceNow ensuring the right data models structures and relationships are established for effective configuration item CI trackingImplementation Enhancement Lead the technical delivery of CMDB projects including the initial build ongoing improvements and periodic upgrades Oversee configuration customization and development using ServiceNow tools and scriptingIntegration Design and manage integrations between the CMDB and other ServiceNow modules such as Incident Change Problem Asset Management as well as thirdparty systems like discovery tools monitoring platforms and external databasesData Quality Governance Establish and maintain data quality standards ensuring CI data is accurate complete and uptodate Define governance models processes and policies for data stewardship and lifecycle managementStakeholder Engagement Collaborate with crossfunctional teams to understand requirements gather feedback and evangelize the value of a wellmanaged CMDB Conduct workshops demos and training sessions as neededDocumentation Knowledge Transfer Maintain comprehensive documentation for the CMDB architecture processes integrations and customizations Facilitate knowledge transfer to team members and stakeholders for smooth operationsContinuous Improvement Monitor CMDB health and usage regularly analyze metrics and recommend or implement enhancements for better performance usability and business outcomesTroubleshooting Support Provide advanced troubleshooting and support for CMDBrelated issues collaborating with ServiceNow support and internal teams to resolve incidents and problems promptlyCompliance Security Ensure the CMDB complies with relevant regulatory data privacy and security standards Implement controls to safeguard sensitive data and audit logsRequired Skills QualificationsEducation Bachelors degree in Computer Science Information Technology or a related field Advanced certifications in ServiceNow andor ITIL are preferredExperience Minimum 5 years of handson experience with ServiceNow particularly in CMDB implementation configuration and administration Experience in IT operations asset management or service management is highly desirableTechnical Expertise Deep understanding of ServiceNow platform architecture CMDB data models and scripting JavaScript Glide Web Services etc Familiarity with ServiceNow Discovery Service Mapping and integration APIsProcess Knowledge Strong grasp of ITIL practices especially Configuration Management Incident Management Change Management and Problem ManagementAnalytical ProblemSolving Excellent analytical troubleshooting and decisionmaking skills to resolve complex technical and process challengesCommunication Leadership Effective communicator able to articulate technical concepts to nontechnical audiences Proven leadership skills in guiding teams and stakeholdersProject Management Experience leading projects managing timelines resources and budgets and delivering quality solutions on scheduleCollaboration Ability to work collaboratively with diverse teams including developers administrators business analysts and external vendorsContinuous Learning Commitment to staying current with ServiceNow platform updates CMDB best practices and industry trendsDesirable CertificationsServiceNow Certified Implementation Specialist CMDBServiceNow Certified System AdministratorServiceNow Certified Application DeveloperITIL Foundation CertificationSkillsMandatory Skills : ServiceNow-SPM