Sourcing Specialist

1 week ago

Kolkata, India 2coms Full time
Job Description

Sourcing Specialist (On-Demand Services-Kolkata)

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Summary

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We are seeking experienced Sourcing Specialist to manage our On-Demand Services (Chefs, Maids, and Drivers). This role is ideal for candidates with a background in operations, service management, or manpower handling. As a Category Executive, you will be responsible for sourcing and onboarding service partners, ensuring service quality, and delivering exceptional customer experiences.


Responsibilities

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  • Source and onboard high-quality Service Partners (SPs)
  • Conduct training sessions to maintain and improve service quality
  • Coordinate with customers to confirm service delivery and satisfaction
  • Manage customer escalations with prompt resolution
  • Conduct field visits to monitor and improve SP performance



Requirements

Requirements:

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  • Experience: 6 months – 1 year in operations, service management, or manpower handling
  • Communication and People Management Skills: Strong ability to interact with customers and service partners
  • Willingness to Travel: Ability to conduct field visits to monitor and improve SP performance
  • Customer Service Skills: Ability to handle customer interactions with professionalism and resolve issues promptly

Best Suited Profiles

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  • Operations Executives / Operations Associates
  • Customer Service Executives (with field exposure)
  • Field Supervisors / Field Coordinators
  • Vendor/Partner Onboarding Executives
  • Manpower/Blue-Collar Recruiters

Target Organizations (Preferred Background)

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Candidates with prior experience in:


  • UrbanClap (Urban Company), Vijay Home Services, Housejoy, QuikrEasy, Bro4u
  • Justdial Services, Sulekha Home Services, Helper4U, Joboy, Handy Services India
  • Facility Management Companies (JLL, CBRE, SIS, BVG, Quess, TeamLease, etc.)
  • Local housekeeping, chef, maid, or driver service providers

Package and Benefits

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  • Salary Range: ₹2.5 LPA – ₹3 LPA (Max)
  • Opportunity to grow in a fast-scaling service platform
  • Incentives and career progression for high performers




Requirements
Experience: 6 months – 1 year in operations, service management, or manpower handling Communication and People Management Skills: Strong ability to interact with customers and service partners Willingness to Travel: Ability to conduct field visits to monitor and improve SP performance Customer Service Skills: Ability to handle customer interactions with professionalism and resolve issues promptly

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