Customer Relationship Officer

3 days ago


New Delhi, India Firstcry Franchise Full time

Company Description Firstcry Franchise Viman-nagar - Pune's Biggest Franchise storeRole Description As a Customer Relationship Officer, your contributions will be essential in creating exceptional shopping experiences for our customers and fostering long-term relationships. Your responsibilities will include, but are not limited to: • Greeting all customers warmly and ensuring a welcoming environment throughout the store. • Understanding customer needs and providing knowledgeable recommendations on products, offers, and promotions. • Ensuring prompt and efficient customer service, including handling inquiries, complaints, and feedback with professionalism and empathy. • Maintaining comprehensive product knowledge, staying updated on new arrivals and existing inventory. • Assisting customers with billing, packaging, and any post-sales support required. • Managing loyalty programs, promotional campaigns, and customer engagement initiatives to maximize satisfaction and repeat business. • Collaborating with other retail staff to achieve sales targets, maintain store standards, and contribute to a positive team environment. • Documenting and resolving customer requests and concerns, escalating issues when necessary to the Store Manager.Qualifications Hardworking, 12th pass , good in communication



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