Customer Success Engineer

19 hours ago

Bengaluru, Karnataka, India Pylon Management Consulting Full time

Responsibilities :

- Provide technical and product support to customers, ensuring timely resolution of issues.

- Work closely with engineering and product teams to debug, troubleshoot, and resolve complex problems.

- Develop scripts and automation tools using Python or JavaScript/Node.js to streamline support workflows.

- Assist customers in implementing REST APIs, webhooks, and integration solutions.

- Leverage automation platforms (e.g., Zapier, Make) and custom APIs for workflow optimization.

- Support and document integrations involving OpenAI, LangChain, Pinecone, or similar platforms.

- Create and maintain clear technical documentation, FAQs, and knowledge base articles for customers and internal teams.

- Act as a bridge between customers and engineering teams, providing feedback to enhance product usability and :

- 2+ years of experience in product support, technical support, or developer support roles.

- Proficiency in Python or JavaScript/Node.js for automation and scripting tasks.

- Strong understanding of REST APIs, webhooks, and integration patterns.

- Hands-on experience with automation tools like Zapier, Make, or custom-built API workflows.

- Exposure to AI/ML platforms such as OpenAI, LangChain, or Pinecone is highly desirable.

- Strong debugging, analytical, and problem-solving skills.

- Excellent written and verbal communication skills for customer interactions and documentation.

(ref:hirist.tech)

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