LMS Consultant
2 weeks ago
This role matters to us…
- Support our HR colleagues in international METRO Cash & Carry head offices with training administration tool i.e. MPower (Cornerstone LMS).
- Be responsible for training administration of the International Learning Campus in Düsseldorf.
- Secure documentation of training material for MPower key users on MS SharePoint.
- Become a specialist in training administration in areas of your own interest.
Key Responsibilities:
MPower Support for METRO Cash & Carry head offices
- Upload training contents to MPOWER (ILT, OTJ, eLearning's, Videos, Material, Tests,etc)
- Assemble learning solutions in predefined curriculum
- Quality check of training contents (e.g. eLearning Modules for full functionality and layout issues i.e. navigation, interactive elements, media assets, text may not exceed available space.)
- Export reports for further analysis (i.e. passed/failed or score are tracked and reported in MPOWER correctly)
- Work in close cooperation with Cornerstone technical experts in order to ensure required quality and correctness of source documents
- Direct cooperation with international HR colleagues
- Take upon the role of an expert and go-to person for Cornerstone’s support of internal/external content products, existing/new functionalities, and general eLearning knowledge subject matter expert.
- Troubleshoot content delivery and quality issues by identifying problems, researching, and applying solutions – often collaborating with cross-functional support teams and managing high impact escalations when necessary.
- Serve as a Tier 2 Technical Support resource for Tier 1 and Tier 0 Support personnel.
- Serve as operational POC for Cornerstone clients regarding content issues and system functionality.
- Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high.
Qualifications
- Master’s degree in Human Resources along with 2-4 years of work experience. Knowledge on Cornerstone OnDemand/any other LMS is must
- Excellent verbal and written communication skills
- Computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint, TEAMS etc.)
- Strong analytical, problem solving interpersonal skills.
- High quality standards with respect to details
- High team spirit and the ability to work well with others
- Preferably experience in international working environment.
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