LMS Consultant

2 weeks ago


Pune, India METRO Global Solution Center IN Full time

This role matters to us…

  • Support our HR colleagues in international METRO Cash & Carry head offices with training administration tool i.e. MPower (Cornerstone LMS).
  • Be responsible for training administration of the International Learning Campus in Düsseldorf.
  • Secure documentation of training material for MPower key users on MS SharePoint.
  • Become a specialist in training administration in areas of your own interest.

Key Responsibilities:

MPower Support for METRO Cash & Carry head offices

  • Upload training contents to MPOWER (ILT, OTJ, eLearning's, Videos, Material, Tests,etc)
  • Assemble learning solutions in predefined curriculum
  • Quality check of training contents (e.g. eLearning Modules for full functionality and layout issues i.e. navigation, interactive elements, media assets, text may not exceed available space.)
  • Export reports for further analysis (i.e. passed/failed or score are tracked and reported in MPOWER correctly)
  • Work in close cooperation with Cornerstone technical experts in order to ensure required quality and correctness of source documents
  • Direct cooperation with international HR colleagues
  • Take upon the role of an expert and go-to person for Cornerstone’s support of internal/external content products, existing/new functionalities, and general eLearning knowledge subject matter expert.
  • Troubleshoot content delivery and quality issues by identifying problems, researching, and applying solutions – often collaborating with cross-functional support teams and managing high impact escalations when necessary.
  • Serve as a Tier 2 Technical Support resource for Tier 1 and Tier 0 Support personnel.
  • Serve as operational POC for Cornerstone clients regarding content issues and system functionality.
  • Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high.


Qualifications

  • Master’s degree in Human Resources along with 2-4 years of work experience. Knowledge on Cornerstone OnDemand/any other LMS is must
  • Excellent verbal and written communication skills
  • Computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint, TEAMS etc.)
  • Strong analytical, problem solving interpersonal skills.
  • High quality standards with respect to details
  • High team spirit and the ability to work well with others
  • Preferably experience in international working environment.


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