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Consultant

4 months ago

Pune, India METRO Global Solution Center IN Full time

This role matters to us���
Support our HR colleagues in international METRO Cash & Carry head offices with training administration tool i.e. MPower (Cornerstone LMS) .
Be responsible for training administration of the International Learning Campus in Düsseldorf.
Secure documentation of training material for MPower key users on MS SharePoint.
Become a specialist in training administration in areas of your own interest.

Key Responsibilities:
MPower Support for METRO Cash & Carry head offices
Upload training contents to MPOWER (ILT, OTJ, eLearning‘s, Videos, Material, Tests,etc)
Assemble learning solutions in predefined curriculum
Quality check of training contents (e.g. eLearning Modules for full functionality and layout issues i.e. navigation, interactive elements, media assets, text may not exceed available space.)
Export reports for further analysis (i.e. passed/failed or score are tracked and reported in MPOWER correctly)
Work in close cooperation with Cornerstone technical experts in order to ensure required quality and correctness of source documents
Direct cooperation with international HR colleagues
Take upon the role of an expert and go-to person for Cornerstone’s support of internal/external content products, existing/new functionalities, and general eLearning knowledge subject matter expert.
Troubleshoot content delivery and quality issues by identifying problems, researching, and applying solutions – often collaborating with cross-functional support teams and managing high impact escalations when necessary.
Serve as a Tier 2 Technical Support resource for Tier 1 and Tier 0 Support personnel.
Serve as operational POC for Cornerstone clients regarding content issues and system functionality.
Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high.

Qualifications
Master’s degree in Human Resources along with 2-4 years of work experience. Knowledge on Cornerstone OnDemand/any other LMS is must
Excellent verbal and written communication skills
Computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint, TEAMS etc.)
Strong analytical, problem solving interpersonal skills.
High quality standards with respect to details
High team spirit and the ability to work well with others
Preferably experience in international working environment.