Service Delivery Leader RPO

2 weeks ago

Bengaluru, India Taggd Full time

Key checks:

  1. Should have handled 4k hiring volumes, annually - mostly in in pure play tech companies.
  2. Understanding or exposure to Lateral / campus hiring strategies
  3. Exposure or experience with new age TA initiatives like branding proactive talent pooling and offer on-boarding
  4. System and data orientation and experience
  5. Superlative MNC Customer Stakeholder experience


Here is the JD:

About Taggd

Taggd is a digital recruitment platform powering Ready-to-Hire talent for India's leading companies. Our mission is to leverage the power of data and human expertise to seamlessly connect the right people with the right opportunities. With a target of fulfilling 1 million jobs by 2025, we're driven to transform the way India recruits.

Position: Service Delivery Leader

Location: Bengaluru, India

Role Overview

As a Service Delivery Leader at Taggd, you'll take the helm in managing our key client relationships, ensuring superior service delivery and strategic alignment. You'll expertly navigate large-scale, high-volume hiring initiatives with a focus on the technology domain. Your expertise in new-age talent acquisition strategies and data-driven operations will be critical as you champion continuous improvement and exceed client expectations.

Key Responsibilities

  • Client Partnership: Build and cultivate strong partnerships with key MNC clients, gaining deep understanding of their business needs and strategic hiring objectives.
  • Delivery Leadership: Oversee the end-to-end recruitment processes for large-volume hiring accounts (4k+ hires annually), primarily within pure-play technology companies.
  • Strategic Planning: Develop and execute tailored hiring strategies encompassing lateral hiring, campus recruitment, employer branding, proactive talent pooling, and seamless offer onboarding.
  • Data-Driven Execution: Implement systems, processes, and analytics to track progress, optimize hiring efficiency, and drive data-informed decision-making.
  • Talent Acquisition Innovation: Stay abreast of industry trends and best practices, continuously exploring and implementing innovative talent acquisition strategies.
  • Team Leadership: Guide and mentor a team of recruiters and talent acquisition specialists, fostering a culture of excellence and performance.

Critical to Quality (CTQ) Requirements

  • Proven Track Record: Demonstrated experience (ideally in an RPO environment) in successfully managing high-volume hiring (4k+ hires annually) predominantly for technology companies.
  • Strategic Acumen: Strong understanding of lateral and campus hiring best practices, with hands-on experience executing effective strategies.
  • Technology-Driven: Expertise in leveraging recruitment technologies, applicant tracking systems (ATS), and data analytics to optimize processes and outcomes.
  • Proactive & Innovative: Passionate about implementing new-age talent acquisition initiatives, including employer branding, proactive talent pooling, and advanced onboarding techniques.
  • Client Centricity: Exceptional stakeholder management skills with MNC clients, fostering collaborative relationships and delivering an outstanding customer experience.

Desired Qualifications

  • Bachelor's degree in Engineering. Master's degree preferred.
  • 12+ years of experience in talent acquisition, with at least 4 years in leadership roles within technology-focused recruitment.
  • Experience in a client-facing RPO (Recruitment Process Outsourcing) environment strongly preferred.

Join the Taggd Team

If you're a dynamic and data-driven talent acquisition leader eager to transform how India hires, we want you on our team. Our fast-paced, innovative environment offers limitless growth opportunities alongside passionate colleagues working together to achieve a common goal. Apply today

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