Service Delivery Lead

1 month ago

Bengaluru, India Taggd Full time

About Taggd: Taggd is a digital recruitment platform that provides Ready-to-Hire talent to India Inc. Combining the power of human knowledge and data, Taggd has successfully fulfilled talent mandates of more than 100+ clients and ensured hiring managers’ success for half a million jobs from over 14+ sectors. With a vision to fulfil 1 Million Jobs through our talent platform by 2025, we strive to connect people with people, people with companies, and people with opportunities. Just right. Every time. For more information pls visit www.taggd.in


About the Position:


Role: Service Delivery Leader – RPO

Location: Bangalore

Hierarchy Structure: This is a people manager role and position will report to an AVP – RPO or Chief Customer Success


Job Role:


• Lead P&L of the entire project


• Develop strong and constructive relationships with business stakeholders, TA leadership, key HR contacts, as well as across the broader Taggd business


• Ensure efficient delivery of the solution, in line with contractual obligations and client service levels.


• Contribute to the commercial success of the account through the achievement of monthly and annual targets

• Develop end-to-end recruitment campaign strategies to meet longer term client requirements


• Developing an effective Talent Pool framework for all Business units to include job segmentation, defined sourcing strategies, and articulated engagement plan per role type.


• Work effectively with the sourcing and operations team to ensure a smooth client and candidate experience

• Team Management-Mentor / guide members of the sourcing and recruitment team on best practice approaches, client culture and support them in achieving success in their roles


• Ensure all Taggd and client systems are updated in a correct and timely manner


• Producing timely and accurate activity and management information reporting


• Managing workload allocation within the teams both onsite and offshore, including volume forecasting, headcount planning, leave management


Job Requirements:


Essential Requirements • B.Tech + preferably an MBA (HR)


• A high level of 18-20 plus years of experience working in a Lead recruitment delivery or Account Manager Role, ideally within the RPO environment / IT Industry


• Ability to handle a variety of position types/business groups/geographies effectively and independently


Desirable Requirements


• Ability to lead large teams and work directly with the teams on their day-to-day conversions.

• Should be able to drive and lead large customers independently thus increasing client wallet share.

• Thorough understanding of the end-to-end recruitment process within the staffing industry or RPO

• Experience in developing and maintaining positive relationships with key stakeholders


• Successful experience managing multiple searches, and stakeholders, at different stages of the recruitment life cycle at the same time worked in a team environment that emphasized group contributions Skills


• Leadership skills and ability to drive results in a matrix environment


• Strong written and verbal presentation skills


• Ability to give presentations to clients ranging in group size of one to fifteen


• Proven ability to perform under pressure and under tight deadlines


• Analytical oriented Market trends orientation Data analysis & trending Influencing skills


• Needs to be flexible based on changing client needs and workload allocation

  • SAP Service Delivery Lead

    2 months ago

    Bengaluru, India Sam manpower services & Career LLP Full time

    Act as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment.- The candidate must manage all the areas of service delivery to ensure all the IT and Business processes are being followed.- Assist on multiple transition initiatives,...

  • Java Technical Delivery Lead/ Manager

    7 days ago

    Bengaluru, Karnataka, India MUFG Global Service Full time

    Position Title: Tech DeliveryRoles and ResponsibilitiesIn this role you will manage, lead, mentor a talented software engineering team to support and deliver leading edge web application and microservices integrations across upstream & downstream applications.Collaborate with various stakeholders from end-to,-end in MUFG by working with technology to drive...

  • Delivery Lead

    3 days ago

    Bengaluru, India Microland Limited Full time

    Role Overview: A Senior Industry leader from IT Infrastructure domain. The purpose of this role is to have a leader to manage the Delivery Life Cycle Management, provide leadership for the next stage of Company’s growth and transformation, including building and strengthening Company’s digital platform. You would be responsible for ensuring the...

  • Delivery Lead

    1 week ago

    Bengaluru, India Tata Consultancy Services Full time

    TCS is looking for ‘ Delivery Head-Finance ‘. Details below- Experience- 14-22 Years Location- Bangalore Qualification- Charted Accountant or MBA full time Role- Minimum 14-22 years of experience in F&A Outsourcing industry managing large programs of over 1000 FTEs Experience in Client Relationship Management – engaging with CFOs, key client...

  • Java Technical Delivery Lead/ Manager

    1 week ago

    Bengaluru, India MUFG Global Service (MGS) Full time

    Position Title: Tech DeliveryRoles and ResponsibilitiesIn this role you will manage, lead, mentor a talented software engineering team to support and deliver leading edge web application and microservices integrations across upstream & downstream applications.Collaborate with various stakeholders from end-to,-end in MUFG by working with technology to drive...

  • Java Technical Delivery Lead/ Manager

    1 week ago

    Bengaluru, India MUFG Global Service (MGS) Full time

    Position Title: Tech Delivery Roles and Responsibilities In this role you will manage, lead, mentor a talented software engineering team to support and deliver leading edge web application and microservices integrations across upstream & downstream applications. Collaborate with various stakeholders from end-to,-end in MUFG by working with technology to...

  • Delivery Lead

    1 week ago

    Bengaluru, India Birlasoft Full time

    About the Job Seeking a seasoned leader to step into the role of Delivery Leader, spearhead delivery efforts for a prestigious portfolio of clients within the Communication, Media, and Tech sector. As a pivotal member of our team, you will drive operational excellence, customer satisfaction, and overall portfolio growth. Key Responsibilities • Own and...

  • Service Delivery Manager

    4 days ago

    Bengaluru, India Mount Talent Consulting Pvt Ltd. Full time

    URGENT REQUIREMENT ALERT !!! SAP SERVICE DELIVERY MANAGER EXPERIENCE-8 TO 16 YEARS LOCATION-ONLY BANGALORE IMMEDIATE JOINERS Act as a “Service Delivery Lead” to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment. • The candidate must manage all the areas...

  • Service Delivery

    2 months ago

    Bengaluru, India Nityo Infotech Full time

    Service delivery,CEM, End to end, IT Infra Experience Required 4 - 10 Years Industry Type IT Employment Type Permanent Location India Roles & Responsibilities Service delivery-CEM(customer Executive Management

  • IT Infrastructure Service Delivery Manager

    5 days ago

    Bengaluru, Karnataka, India Intuitive Surgical Full time

    Job DescriptionWe seek a highly skilled and motivated IT Infrastructure Service Delivery Manager to join our dynamic team. The successful Delivery Manager will be responsible for overseeing the delivery of IT infrastructure services, ensuring operational excellence, and driving continuous improvement. This role requires a strategic thinker with a strong...

  • IT Infrastructure Service Delivery Manager

    2 days ago

    Bengaluru, India Intuitive Surgical Full time

    Job DescriptionWe seek a highly skilled and motivated IT Infrastructure Service Delivery Manager to join our dynamic team. The successful Delivery Manager will be responsible for overseeing the delivery of IT infrastructure services, ensuring operational excellence, and driving continuous improvement. This role requires a strategic thinker with a strong...

  • Service Delivery Executive

    4 weeks ago

    Bengaluru, India FactSuite Full time

    **FactSuite** has been the preferred partner for some of the top multinational and Indian companies. Our objective is to become the go-to company for all the authentication, verification & evaluation needs of a customer, and expand our reach to a much larger market base both nationally & internationally. And, to become the best, we need the **BEST**: We are...

  • Service Delivery Executive

    1 month ago

    Bengaluru, India FactSuite Full time

    **FactSuite** has been the preferred partner for some of the top multinational and Indian companies. Our objective is to become the go-to company for all the authentication, verification & evaluation needs of a customer, and expand our reach to a much larger market base both nationally & internationally. And, to become the best, we need the **BEST**: We are...

  • Engagement Delivery Lead

    2 weeks ago

    Bengaluru, Karnataka, India Cognizant Full time

    Portfolio Delivery Lead (PDL)Qualification:Not ApplicableResponsibility:Brings Client context from close delivery experience, Lead delivery set-up governance & Works closely with EDP and service line delivery team/nOwns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Executive

    1 month ago

    Bengaluru, India FactSuite Full time

    **FactSuite** has been the preferred partner for some of the top multinational and Indian companies. Our objective is to become the go-to company for all the authentication, verification & evaluation needs of a customer, and expand our reach to a much larger market base both nationally & internationally. And, to become the best, we need the **BEST**: We are...

  • Principal Engineer

    2 months ago

    Bengaluru, India Cortex Consulting Pvt. Ltd. Full time

    About the Role :In this leadership role, you will leverage your in-depth technical expertise and experience in service delivery to lead a team of engineers in delivering exceptional service to our clients. You will be responsible for the entire service lifecycle, from pre-sales engagement to ongoing maintenance and support.Responsibilities :- Lead and manage...

  • LEAD School

    2 weeks ago

    Bengaluru, India Lead School Full time

    Purpose of the Job:LEAD started with a vision to provide disruptive Ed-tech solutions for all stakeholders. Since then, LEAD has grown into a team of proficient individuals striving to transform education. In line with this vision and strategy, LEAD has been continuously working on creating world class products. We are looking to hire a Curriculum...

  • IT Infrastructure Service Delivery Manager

    4 days ago

    Bengaluru, India Intuitive Full time

    Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse...

  • IT Infrastructure Service Delivery Manager

    4 days ago

    Bengaluru, India Intuitive Surgical Full time

    Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...