One Mobikwik Systems

About the Role:

As a Chief Risk officer, you will define and lead the Enterprise Risk Management (ERM) framework, encompassing strategic, financial, operational, cyber, and fraud risks. You'll bring sharp insights, emerging risk intelligence, and actionable governance to the table. Your core focus will be Payments & Transaction Risk - ensuring secure, scalable, and compliant experiences across UPI, wallets, BBPS, cards and merchant flows.

Role & responsibilities:

1. Enterprise Risk & Governance:

- Define and lead the Enterprise Risk Management (ERM) Framework covering strategic, financial, operational, compliance, fraud, and cyber risks.

- Establish and maintain risk appetite and tolerance levels aligned with Board directives and regulatory expectations.

- Serve as Secretary to the Boards Risk & Audit Committees, presenting dashboards, emerging risks, and actionable insights.

2. Payments & Transaction Risk (Core Focus):

- Provide deep oversight of payments risk across UPI, cards, wallets, BBPS, merchant acquiring, cross- border flows, and payout ecosystems.

- Strengthen onboarding controls (KYC/KYB, merchant underwriting, synthetic ID detection).

- Implement advanced transaction monitoring: rules engines, velocity limits, device fingerprinting, behavioral analytics, anomaly detection.

- Oversee disputes, chargebacks, and merchant fraud, driving root- cause fixes and recovery strategies.

- Balance secure yet frictionless journeys for customers and merchants.

3. Fraud & Financial Crime:

- Lead fraud risk management across consumer and merchant channels.

- Monitor emerging fraud patterns (UPI/social engineering scams, mule accounts, merchant collusion, synthetic identities, phishing).

- Ensure strong AML/CFT programs including suspicious transaction monitoring, reporting, and FIU engagement.

- Align fraud prevention with global best practices and RBI expectations.

4. Credit, Operational & Regulatory Risk:

- Oversee credit risk controls across digital lending, and merchant credit lines.

- Establish operational risk frameworks covering process risk, outsourcing/vendor risk, and business continuity.

- Ensure full compliance with RBI Master Directions (KYC, PPI, BNPL, Digital Lending), data protection laws, and statutory reporting.

5. Technology, Analytics & Risk Infrastructure:

- Oversee deployment of fraud monitoring and risk management platforms (Actimize, Falcon, SAS, Feedzai, ML models).

- Partner with Data Science & Engineering to embed real- time risk scoring into onboarding, payments, and merchant flows.

- Build predictive dashboards and KRIs for early warning signals and Board reporting.

Preferred candidate Experience: 15+ years of progressive leadership in Risk, Fraud, Financial Crime, or Cybersecurity roles, with significant senior experience in FinTech, Payment companies, or Banks.

2. Domain Knowledge:

- Deep knowledge of digital payments (UPI, cards, wallets, BBPS, merchant acquiring, cross- border).

- Strong exposure to merchant risk, chargebacks, disputes, and onboarding risk.

- Understanding of lending fraud, first- party default, synthetic IDs, and wholesale/commercial banking risk.

- Solid grounding in AML, KYC/KYB, RBI operational frameworks, and enterprise risk frameworks.

3. Technical Acumen: Familiarity with fraud monitoring systems (Actimize, Falcon, SAS, Feedzai, or custom ML models).

4. Leadership & Stakeholder Skills:

- Credibility in engaging with Boards, Regulators (RBI, FIU, SEBI), Auditors, and Investors.

- Proven ability to challenge and guide business teams constructively while enabling growth.

- Track record of building and leading large, multi- disciplinary teams.

- Excellent communication: ability to simplify complex risks for varied audiences (Board, CXO, regulators, operational teams).