Senior Service Delivery Manager

4 days ago


Salem, India Themesoft Inc. Full time

Greetings from ThemesoftWe are looking for a Service Delivery Manager to oversee the managed services, operations, and support for Manufacturing (MES) and Quality (QMS) applications in a GxP-regulated environment.Notice Period: Immediate to 10 days joinersGood to Have: Manufacturing IT or Life SciencesRole Overview:Lead a shift-based team in Chennai delivering L2/L3 support for Mfg. & Quality applications (MES, QMS, LIMS, EBR).Drive Incident, Problem, Change, and Release Management per ITIL best practices.Serve as the primary liaison for stakeholders and third-party vendors.Ensure compliance with GxP regulations and internal SOPs.Identify trends, root causes, and opportunities for continual service improvement.Technical Requirements:12–18 years of IT experience, with a strong background in service delivery/application support for GxP-regulated systems.Experience in managing Pharmaceutical manufacturing applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs).Prior team management experience in a global or shift-based model.ITIL v4 certification preferred.Manufacturing domain experience is a plus.Apply Now or share your resume with mythili@themesoft.com for more information.#hiring #ServiceDeliveryManager #PharmaIT #MES #QMS #GxP #ITIL #ManufacturingIT #ChennaiJobs #QualitySystems #ApplicationSupport #ManagedServices



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