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Collections Manager

3 months ago

Bengaluru, India Olyv India (formerly SmartCoin) Full time

Role and Responsibilities:


● 4 to 8 of years of experience in consumer lending Collections / Strategy

● Analytics / Strategy: You should be able to conceive and implement collections strategy to

deliver best in class resolution rates. Understanding of multiple collections channels like

BOT, call center, non-touch/non-intrusive channels, field force etc. You should be able to

extract data-driven insights to optimize collection processes and flows across multiple

channels to drive the best contactability and resolution.

● Experience with Contact Centre and Dialler Management is an advantage. Knowledge of

Telephony platforms are preferred.

● If you are intrinsically motivated with demonstrated ability to take initiative, use the data

to extract insights and identify gap areas / action plans, make recommendations for

improvement, see recommendations through implementation,and evaluate

improvements for effectiveness.

● Devising and Driving Collections strategy for the organization and ensure delivery of best

in class roll rates.

● Analyzing data to identify emerging trends and quickly respond with solutions to maximize

collections efficiency.

● Focus on cost of collections through adoption of relevant digital technologies and

productivity management.


Desired Candidate Profile:

● Minimum a Bachelor’s degree. MBA or Post graduation will be preferred Skills

● Clear and concise communication skills (written & oral), exceptional interpersonal skills

● Proficient computer skills with working knowledge of the standard business applications (MS office)