Lead Product Owner

About PTR Global

PTR Global is a premier workforce solutions firm committed to enabling high-performance operations across Sales, Recruiting, and Strategic Services. Our approach is grounded in operational excellence, technology-forward strategy, and a culture of adaptability. We are trusted partners to fast-moving organizations nationwide, building systems and workflows that scale with growth and drive measurable business outcomes.

Role Summary

PTR Global is seeking a Lead Product Owner to own the continuous evolution of our Salesforce platform and its associated tools. This is a senior-level, hands-on product leadership role that focuses on post-implementation optimization, not new system deployment. You'll serve as the central point of accountability for driving roadmap execution, aligning platform capabilities with business strategy, and delivering enhancements that improve efficiency, automation, and user experience across key teams — including Sales, Recruiting/Delivery, and Operations.

The ideal candidate brings both business and technical fluency in Salesforce, has experience leading cross-functional projects, and thrives in environments where priorities shift quickly and impact matters more than bureaucracy. You'll be empowered to shape the platform's future while working closely with stakeholders, power users, and development partners.

Key Responsibilities

• Lead the Salesforce product lifecycle post-implementation, with full ownership over feature planning, prioritization, and roadmap development.
• Serve as the voice of the business, gathering input from internal stakeholders, surfacing pain points, and identifying opportunities to streamline and automate workflows.
• Define and maintain the product backlog; translate high-level business goals into well-defined user stories and technical requirements.
• Collaborate with external development partners and internal teams to deliver enhancements, integrations, and updates on time and with measurable impact.
• Design, test, and refine user-facing solutions — including dashboards, reports, page layouts, and process flows — that improve usability and business intelligence.
• Track and report on product performance through adoption metrics, system usage trends, and efficiency gains.
• Maintain alignment with company-wide objectives by continuously reassessing priorities and business value of new initiatives.
• Champion change management and end-user adoption, providing communication and training where needed to ensure successful rollouts.
• Stay up to date on Salesforce platform innovations and recommend forward-looking capabilities that improve platform sustainability and effectiveness.

Qualifications

• Bachelor's degree in Business, Information Systems, or a related field.
• 5–8 years of product ownership or business systems experience, with a focus on Salesforce optimization.
• Hands-on experience translating business requirements into technical specifications and working with cross-functional delivery teams.
• Deep familiarity with Salesforce Sales Cloud; experience with reporting, dashboards, and workflow optimization is essential.
• Comfortable managing competing priorities and leading roadmap discussions in fast-paced, matrixed environments.
• Demonstrated success in driving adoption and engagement for enterprise systems.
• Strong communication and stakeholder engagement skills, especially when working with Sales, Delivery, and Operations teams.
• Salesforce certifications (Administrator, Business Analyst, or Sales Cloud Consultant) preferred but not required.