IT Support Engineer/System Administrator

About us :

Experience Commerce (EC); a Cheil company is a full-service digital-native agency that combines content, technology, and strategy to drive up commerce for brands. With a techno-creative DNA, Experience Commerce specializes in creating intelligent, creative, and interactive digital assets that help drive revenue for Fortune 500 companies.

Since 2019, EC has been a part of the Cheil Worldwide group, enhancing the networks digital capabilities with cutting-edge technological expertise and setting new benchmarks in digital business. EC's content production arm, CYLNDR INDIA, is a platform, medium, and agency-agnostic powerhouse for brands, content creators, and advertisers. It offers end-to-end production, post-production, and innovative content for the virtual world & web 3.0, empowering brands with creative content that aligns with their current and future communication goals.

Experience Commerce : Crafting Experiences That Bring You Commerce For more information visit

Few Brands we work with : MRF, The Sleep Company, VIP Bags, Nissin Foods, Western Refrigeration, Savsol Lubricants, Skybags, Emami, Coats, Bajaj Electricals, Pepsi, Sugar Cosmetics, MG Motors, Karcher, L&T, Castrol, PlayerzPot, Stoa Paris, Fuji Films, Samsung & the list goes on

Location : Mumbai

Reporting To : Lead IT & Responsibilities :

We are looking for a skilled and proactive IT Support Engineer / System Administrator to join our IT team. The ideal candidate will be responsible for managing day-to-day IT operations, providing technical support, and ensuring the stability and security of our infrastructure and systems.

- Install, configure, and maintain desktops, laptops, servers, and peripherals across Windows, Mac, and environments.

- Deploy and manage software, drivers, and OS updates across user systems.

- Perform regular system audits to ensure optimal performance and security compliance.

- Manage users, groups, and permissions in Active Directory and Microsoft 365 Admin Console.

- Configure and manage MDM tools (such as Microsoft Intune, Jamf) for remote device management and policy enforcement.

- Troubleshoot end-user issues related to hardware, software, network, VPN, email, and printers.

- Set up and maintain firewalls, switches, routers, and wireless access points, ensuring secure and stable connectivity.

- Configure and maintain VPN access for remote users and secure inter-office connectivity.

- Maintain and update IT asset inventory (laptops, desktops, mobile devices, accessories, etc.) using asset management tools or spreadsheets.

- Track and manage software licenses, renewals, and compliance for tools like Adobe Creative Cloud, Autodesk, and other company-used software.

- Implement and monitor endpoint security (antivirus, malware protection, threat response tools).

- Collaborate with HR and Operations for employee onboarding/offboarding, IT checklists, and device handovers.

- Support internal and external IT audits by providing system reports, access logs, and documentation.

- Draft and enforce IT usage policies, access policies, and security protocols.

- Provide regular IT support during critical project deliveries, events, or peak production periods.

- Collaborate with creative/software teams for software/hardware compatibility and performance tuning.

- Maintain clear documentation of systems, setups, procedures, issue logs, and troubleshooting guides.

- Hands-on experience with IT Ticketing tools for efficient issue tracking and & experience required to Succeed in this role :

- Bachelors degree in computer science, Information Technology, or related field.

- Minimum 4 years of hands-on experience in IT support/system administration roles.

- Strong understanding of Windows, macOS, and networking fundamentals.

- Working knowledge of MDM solutions (e.g., Microsoft Intune, Jamf).

- Experience with Active Directory, Office 365, and cloud-based tools.

- Knowledge of firewalls, VPN configuration, and endpoint security.

- Excellent problem-solving and communication skills.

- Ability to work under pressure and support users remotely or Join EC :

- Fast-growing Agency : Experience the soaring growth of digital and be part of a fast-growing agency. Working with top clients across verticals will enhance your skills and career trajectory.

- Creative Innovation : Opportunity to develop creative and innovative solutions at the intersection of channels + digital, activations + digital, and retail + digital solutions.

- Diverse Culture : We embrace diversity in people, ideas, and opinions. Togetherness is the strength of ECult.

- Learning & Development : Opportunities for upskilling and cross-skilling. We equip our people to adapt to a transforming business world.

- Work Hard, Party Harder : Enjoy periodic celebrations, parties, bashes, dance, sports, lunches, and brunches. Epic, you might say

- Rewards & Recognition : We have a robust rewards and recognition policy called SPOTLIGHT, featuring exciting awards and rewards. Our people are OUR people.

We are a close-knit family. You'll also enjoy home-style food here.

(ref:hirist.tech)

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