Business Services Specialist

1 month ago


Hyderabad, India Randstad Global Capability Center Full time

Position Objective


Objective


The primary objective of the Candidate Engagement Specialist is to ensure candidates progress from initial awareness through the app download, registration and onboarding process increasing the volume of ready to work talent, improving client order fill rates and talent loyalty measures. This is achieved by:




Duties and Responsibilities


Description

% of Time Spent

Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails

75%


Document all activity and communication in Randstad Front office systems (service desktop).

10%

Encourage candidates to self select and match to jobs presented

5%

Participate and prepare for 1 on 1s with your leader and engagement center meetings

5%

Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions

5%




Background


Education


Min/Preferred

Education Level

Description

Minimum

Graduation or above

Graduation or above in any disciple







Work Experience


Minimum Years of Experience-4

Maximum Years of Experience-7


At least 4 year of business experience with a minimum of either one year in recruiting, customer service, or sales preferred




Knowledge, Skills, and Abilities



Excellent oral and written communication skills in English and Spanish

Proficient and diverse technical skills for performing specific tasks and data accuracy

Experience in multitasking, prioritizing work, and effective time management skills

Agility to adjust to the flux and flow of a high volume and high pressure environment

Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly

Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery.

Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals.


Shift – 8AM EST – 8PM EST



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