Business Services Specialist
1 month ago
Position Objective
Objective
The primary objective of the Candidate Engagement Specialist is to ensure candidates progress from initial awareness through the app download, registration and onboarding process increasing the volume of ready to work talent, improving client order fill rates and talent loyalty measures. This is achieved by:
Duties and Responsibilities
Description
% of Time Spent
Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails
75%
Document all activity and communication in Randstad Front office systems (service desktop).
10%
Encourage candidates to self select and match to jobs presented
5%
Participate and prepare for 1 on 1s with your leader and engagement center meetings
5%
Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions
5%
Background
Education
Min/Preferred
Education Level
Description
Minimum
Graduation or above
Graduation or above in any disciple
Work Experience
Minimum Years of Experience-4
Maximum Years of Experience-7
At least 4 year of business experience with a minimum of either one year in recruiting, customer service, or sales preferred
Knowledge, Skills, and Abilities
Excellent oral and written communication skills in English and Spanish
Proficient and diverse technical skills for performing specific tasks and data accuracy
Experience in multitasking, prioritizing work, and effective time management skills
Agility to adjust to the flux and flow of a high volume and high pressure environment
Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly
Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery.
Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals.
Shift – 8AM EST – 8PM EST
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