
Computronics - Assistant Manager - After Sales Service
5 hours ago
Key Responsibilities:
- Effectively manage and oversee the operations of the Authorized Service Partner (ASP) channel within the assigned region.
- ASP Onboarding: Possess a strong understanding and proven experience in the appointment and onboarding process of new Authorized Service Partners.
- Implement strategies and initiatives to significantly increase the pickup quantity of service requests generated through the ASP network.
- Drive lead generation activities through the ASP channel to expand service reach and potential revenue streams.
- Ensure the timely and efficient delivery of picked-up items/units from the ASP locations to the Beetel Warehouse.
- Identify the root causes of any shortcomings in pickup quantities and implement appropriate corrective and preventive actions to drive improvements.
- Maintain accurate MIS (Management Information Systems) and generate regular reports on ASP performance, pickup quantities, and other key metrics.
- Possess strong written and verbal communication skills for effective mailing and stakeholder communication.
- Demonstrate good working knowledge of Microsoft Excel for data analysis and manipulation, and Microsoft PowerPoint for creating Post Graduate/Graduate in any discipline.
- 5+ years of relevant experience within the DTH industry, excluding Airtel.
- Prior experience in after-sales service, customer service, or onboarding lead roles is essential.
- Proven experience in managing and developing an ASP (Authorized Service Partner) Channel.
- Good understanding and practical experience in ASP operations.
- Strong knowledge of the processes involved in appointing and onboarding new ASPs.
- Demonstrated ability to increase pickup quantities and drive lead generation through the ASP channel.
- Experience in managing the logistics of transporting goods from ASP locations to a central warehouse (Beetel Warehouse experience is a plus).
- Ability to identify root causes of performance issues and implement effective action plans.
- Good working knowledge of MIS / Reporting / Mailing systems and practices.
- Proficiency in Microsoft Excel for data analysis and reporting.
- Working knowledge of Microsoft PowerPoint for presentations.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team
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