Head-Customer Projects

2 weeks ago

Mumbai, India Schneider Electric Full time

Job Summary: We are seeking a seasoned and strategic leader to head our Customer Projects & Services (C&SP) segment. This role is responsible for overseeing the end-to-end delivery of customer projects, with a focus on large and complex data center and hyperscaler projects. The ideal candidate will bring extensive experience in managing high-value customer engagements, leading cross-functional teams, and implementing robust project delivery frameworks to ensure service excellence and customer satisfaction. Key Responsibilities: Project Delivery Leadership: Lead the planning, execution, and delivery of customer projects in the C&SP segment, particularly large-scale data center and hyperscaler. Ensure projects are delivered on time, within scope, and within budget. Customer Engagement: Serve as a lead customer interface for C & SP segement customers, fostering strong relationships, proactive communication, and effective stakeholder engagement. Project Delivery Excellence: Define and implement project delivery standards, best practices, and methodologies to ensure consistent, high-quality outcomes and customer satisfaction. Operational Oversight: Manage all aspects of project operations, including resource planning, risk mitigation, cost control, and compliance with contractual and regulatory requirements. Team Leadership: Lead and mentor a team of project managers and support staff, with a strong emphasis on EHS (Environment, Health & Safety) and quality standards. Promote a culture of accountability, collaboration, and continuous improvement. Process Optimization: Drive continuous improvement in project delivery processes through the adoption of digital tools, automation, and innovative practices. Cross-Functional Collaboration: Work closely with Sales, PMO, Tendering, Finance, and Technical teams to ensure seamless project handovers and integrated solution delivery. Reporting & Analytics: Provide regular performance updates to senior leadership, including project status, customer satisfaction metrics, and operational KPIs. Qualifications Experience & Education Requirements Education: Bachelor’s degree in engineering or a related field. Master’s degree (MBA or equivalent) is preferred. Professional certifications such as PMP or PRINCE2 is must and ITIL are advantageous. Certification in data center infrastructure (e.g., CDCP, CDCS) is mandatory. Experience: Minimum 15 years of experience in customer project delivery. Proven track record in managing large and complex data center projects and multi-regional customer engagements. Strong leadership experience in managing cross-functional and geographically dispersed teams. Expertise in project governance, customer relationship management, and vendor coordination. Proficiency with project management tools such as MS Project, Primavera, or equivalent platforms. Schedule: Full-time Req: HBQ

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