Service Engineer

4 weeks ago

Mumbai, India Minivel Services Full time

Role - Service Line Support (Australian Market)


Shift Timing – 3AM to 12PM


Work Mode – Work from Office (6 days)


Location – Navi Mumbai (A Wing, Technocity IT Park, Wing, Shil Phata - Mahape Rd, Reliance Corporate Park, MIDC Industrial Area, Mahape, Thane, Navi Mumbai, Maharashtra 400710)

 

Core Responsibilities:–

  • The person will be responsible for online telephonic support to customer technical queries received from Australian market customers.
  • Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system (whatapp) whichever management advice to use.
  • Profession English speaking communication, person should have good knowledge on Electrical and Electronic or power electronics, solar inverters product.
  • Should able to conduct periodic product training for customer and in-house engineers time to time.


Qualification and Skill set required:-

  • Good knowledge of power electronics, solar inverters, PV module fundamentals, and solar power plants.
  • Qualification of BE/B-Tech/Diploma in Electrical, Electronics-Telecommunication.
  • Professional English communication skills in speaking and writing.
  • Preference for candidates already working or with good experience in handling solar string inverters.
  • Preference for candidates who can join within 15 days.


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